Intake Coordinator - Personal Injury Platinum Law, APC Beverly Hills, CA Job Details Full-time $20 - $24 an hour 6 hours ago Benefits Paid time off Qualifications Spanish Customer communication Confidential information handling Legal office phone management Interviewing clients Intake English Personal injury law Managing clients in a customer support role Client database systems Attention to detail Law office experience Productivity software Legal case management Personal injury litigation support Customer information system software Legal client intake Office phone management Full Job Description Platinum Law, APC is a boutique personal injury firm based in Beverly Hills, CA, and we are looking for a highly organized, driven, and detail-oriented Intake Coordinator to join our growing team. The ideal candidate will serve as the first point of contact for prospective clients and play a critical role in case development from day one. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional client service.

Responsibilities:

Serve as the first point of contact for all potential client incoming calls, web inquiries, and referrals. Managing the intake process from initial contact through case onboarding. Ensuring all potential cases are properly screened, documented, and transitioned smoothly to the legal team. Conduct thorough client intakes, gather relevant facts, and assess potential personal injury claims. Clearly explain the intake process, retainers, and next steps to prospective clients. Accurately enter and manage client information in Filevine and other internal systems. Follow up with leads and maintain consistent communication to convert qualified prospects into signed clients. Request, receive and organize initial documents such as accident reports, insurance information, and medical details. Maintain detailed and accurate intake notes and documentation. Provide a high level of professionalism, empathy, and responsiveness when interacting with clients.

Qualifications:

Minimum of 2 years experience working in a personal injury law firm in California, with a strong focus on intake. Solid understanding of personal injury case types, terminology, and client screening processes. Excellent communication, customer service, and active listening skills. Ability to multitask and prioritize tasks effectively. Proficiency in case management software (FileVine), Adobe, Microsoft Office and Google Suites. Strong attention to detail and ability to handle a high volume of calls and inquiries. Ability to work independently and as part of a team. Commitment to maintaining confidentiality and professionalism at all times. Open to learning new skills Candidate must speak English and Spanish at fluency level.

Pay:

$20.00 - $24.00 per hour

Benefits:

Paid time off

Work Location:

In person