Patient Financial Services (Beverly Hills, CA, 90211) | 04/08/26 Job Description Below mentioned is the job description for your reference:

Job Title:

Patient Financial Services Location:

8536 Wilshire Blvd, Suite 202, Beverly Hills, CA 90211

Shift:

Day Shift - 5×8 hours (08:00 AM - 05:00 PM)

Duration:

13 weeks Job Overview The Patient Financial Services Specialist is responsible for managing patient financial inquiries, ensuring accurate account updates, and delivering high-quality customer service. This role requires strong knowledge of insurance processes, billing workflows, and patient communication. Required Qualifications High School Diploma or GED

Minimum 3 years of experience in:

Customer service

Patient financial services

Hands-on experience with:

Explanation of Benefits (EOB)

Financial assistance programs

Patient disputes and issue resolution

Insurance verification

Authorization processes Preferred Qualifications Experience with Epic (EHR system) Key Responsibilities Respond promptly to web-based and email inquiries

Manage and work assigned Epic work queues

Act as a Subject Matter Expert (SME) for complex internal and external inquiries

Accurately update patient account information (registration, insurance, etc.)

Maintain detailed and compliant documentation for all accounts

Follow up on unresolved customer issues until completion

Conduct patient call-backs as needed

Process and respond to patient correspondence in a timely manner

Handle escalated cases with professionalism and efficiency

Perform basic account adjustments as required