Job Summary:

We are seeking a detail-oriented and customer-focused Patient Access Specialist to support front-end patient operations and ensure a smooth registration and intake experience. This role is responsible for greeting patients, verifying insurance, collecting demographic and financial information, scheduling appointments, and helping maintain accurate records. The ideal candidate has strong communication skills, healthcare administrative experience, and the ability to work effectively in a fast-paced environment.

Hours:

Monday - Friday 8am - 5pm

Key Responsibilities:

Greet patients and provide professional, friendly service during registration and check-inObtain, verify, and update patient demographic, insurance, and financial informationSchedule, confirm, and reschedule patient appointments as neededExplain forms, policies, and procedures to patients and familiesCollect copayments and assist with payment-related questionsEnsure accurate data entry in electronic medical record and patient access systemsCoordinate with clinical and administrative staff to support patient flowMaintain confidentiality and comply with HIPAA and organizational policiesResolve patient inquiries and escalate complex issues when appropriateSupport records management, scheduling, and other administrative duties as assigned