Patient Registrar (Downey, CA, 90241) | 08/12/26 Job Description Below mentioned is the job description for your reference:

Job Title:

Patient Registration Representative I

Location:

Downey, CA 90241

Duration:

16 weeks

Shift:

Day Shift - 5x8 hours (08:30 AM - 5:00 PM) Position Summary The Patient Registration Representative I facilitates patient access to care by performing registration and pre-registration activities for outpatient and inpatient services. This role ensures accurate data collection, verifies insurance, calculates patient financial responsibility, and delivers excellent customer service in a fast-paced healthcare environment. Key Responsibilities Patient Registration & Administration Perform accurate and timely patient registrations and pre-registrations

Collect and verify demographic, insurance, and eligibility information

Calculate and collect patient financial responsibility (copays, deductibles, coinsurance)

Ensure all required documentation, signatures, and forms are completed and scanned

Avoid duplicate medical records and maintain data integrity Customer Service & Communication Provide a welcoming, professional, and patient-centered experience

Communicate clearly with patients, physicians, insurance providers, and staff

Explain processes, financial obligations, and hospital programs effectively

Handle phone inquiries promptly and professionally Compliance & Confidentiality Maintain strict adherence to HIPAA and regulatory requirements

Ensure accuracy and completeness in all registration processes (minimum 95% accuracy standard)

Follow hospital policies, consent laws, and safety procedures Productivity & Performance Complete 20-30+ registrations per 8-hour shift (varies by department)

Ensure timely registration (within 15-30 minutes depending on department)

Perform insurance verification, document scanning, and payment collection efficiently Financial Responsibilities Request and collect payments in accordance with hospital policies

Educate patients on financial responsibility and payment options

Assist with eligibility screening for programs such as Hospital Presumptive Eligibility (HPE) and uncompensated care Teamwork & Flexibility Collaborate effectively with internal teams and external vendors

Adapt to different departments and changing workload demands

Support departmental goals and maintain a positive work environment Required Skills & Qualifications Excellent verbal and written communication skills

Strong attention to detail and organizational skills

Ability to multitask in a fast-paced environment

Proficient in Microsoft Word, Excel, and computer systems

Typing speed of 45+ WPM

Strong analytical and problem-solving abilities

Customer service experience in a healthcare setting

Knowledge of insurance and billing processes (required)

Understanding of medical terminology (preferred) Education & Experience High School Diploma or equivalent (required)

Minimum 1 year experience in a healthcare or medical office setting (required)

Experience with insurance verification and billing (required)

Medical terminology knowledge (preferred)

Valid driver's license and ability to travel to off-site locations (if required)

Bilingual (Spanish or Mandarin) preferred Performance Expectations Maintain high accuracy in all registrations and documentation

Meet productivity benchmarks consistently

Demonstrate professionalism, punctuality, and reliability

Uphold patient confidentiality and ethical standards

Participate in continuous learning and improvement initiatives Key Competencies Customer-focused mindset

Strong work ethic and time management

Adaptability and flexibility

Attention to detail

Team collaboration

Professional demeanor and communication Additional Requirements Availability for training (9:00 AM - 5:00 PM for the first 2 weeks)

Ability to work onsite and adjust schedule as needed