PROGRAM DESCRIPTION

: Santa Clara County partners with Sourcewise to provide Public Authority Services for In-Home Supportive Services (IHSS). The Public Authority has three mandates set forth by the

State of California:

Provide a worker registry for consumers of IHSS that recruits, screens and refers available home care providers to eligible IHSS consumers Provide access to training for consumers and providers Act as the employer of record for the purposes of collective bargaining The Public Authority in Santa Clara County also administers health, dental, vision and transit pass benefits for IHSS Independent Providers (IPs) and provides state mandated enrollment processing of all new IHSS providers including DOJ criminal background checks and group orientation sessions.

REQUIREMENTS

Ability to communicate professionally via telephone and in person, deal tactfully and courteously with the public and agency personnel Strong organizational skills and attention to detail, proactive, self-starter, exercise independent judgment; ability to multi-task Basic knowledge of routine office procedures Proficient using a computer in MS Office, network, internet environment Ability to pass DOJ background check requirements up to the level of "Fingerprint Roller" Interest in working with caregivers, elderly and disabled individuals Ability to manage multiple deadlines and function as part of a team Bilingual highly desirable (Spanish, Chinese or Vietnamese) Follow Sourcewise Standards of Conduct

DUTIES AND RESPONSIBILITIES

: The duties below are representative of the range of responsibilities expected of the Public Authority Fingerprint Clerk but are not intended to be all-inclusive: Become knowledgeable about Public Authority programs sufficient to answer basic questions around enrollment, benefits, registry, and training classes. Maintain and update accurate records concerning all consumer or provider information computerized database systems as well as regular files. Maintain confidentiality and privacy of all Public Authority information, especially sensitive information required to complete fingerprinting transactions. Use LiveScan equipment to capture fingerprints and transmit them to initiate background checks. Process credit card and cash transactions for fingerprints; work closely with Office Manager to reconcile daily receipts and reports. Record required information per DOJ guidelines for all fingerprinted individuals. Securely file fingerprint logs and required paper information; destroy paper information and logs after required retention period has passed. Work with other Public Authority staff to meet program and contractual requirements as assigned. Other duties as assigned.

Job Type:

Part-time Pay:

$23.00 - $24.50 per hour

Language:

Spanish, Chinese or Vietnamese (Preferred)

Work Location:

In person