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AMFM
Clinical Outreach Associate
Career Insights for Registrar / Patient Service Representative
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Based on California data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$56,840 / year median in California
+13% projected growth
Job Description
Job Description AMFM Healthcare is a leading residential mental healthcare provider dedicated to offering compassionate and comprehensive support to individuals struggling with mental health challenges. Our integrated approach combines clinical expertise with a nurturing environment to foster healing and growth for our clients. We are seeking a motivated and compassionate Clinical Outreach Associate to join our incredible team in Northern Virginia.
This position requires a dynamic individual with excellent communication skills, a strong understanding of mental health issues, and a passion for helping others. The Clinical Outreach Associate will work directly with their assigned Clinical Outreach Representatives to assist with identifying, cultivating, and enhancing AMFM Healthcare's marketing reach. The Clinical Outreach Associate will also be responsible for seeking out and growing business opportunities across various geographic locations and building strategic relationships amongst other healthcare providers.
About UsAfter the tragic loss of a beloved son due to mental illness, A Mission for Michael (AMFM Healthcare) was created with the vision of preventing such hopelessness in the lives of others. Our mission is to provide exceptional residential mental health care that transforms lives and promotes lasting recovery. At AMFM Healthcare, our team is composed of individuals who possess both the qualifications and the unwavering passion to deliver comprehensive care for severe mental illness. We understand the profound impact mental health struggles can have on individuals and their families, and we are dedicated to offering support, healing, and hope.
What sets AMFM Healthcare apart in the field of mental health care is our commitment to an intensive focus on clinical evidence-based treatment. We believe in the power of proven therapeutic approaches and continuously strive to integrate the latest research and advancements into our care programs. By leveraging this expertise, we aim to provide the highest quality of treatment and optimize outcomes for our residents.
As you step into our facilities, you'll immediately notice that we are different from most mental health treatment centers. We foster a welcoming and nurturing environment where individuals can find solace and embark on their journey to recovery. Our dedicated staff members prioritize personalized and compassionate care, understanding that each person's experience with mental illness is unique. We take the time to truly listen, to empathize, and to tailor our programs to meet the specific needs of each resident.
Benefits for full time employees:
Medical, Dental, and Vision plans through Anthem.
FSA/HSA Accounts. Life/AD&D insurance through Anthem, 100% paid for by the employer.
PTO, Self Care Day, and Floating Holiday.
Educational Assistance Reimbursement Program.
Employee Assistance Program.
Health and Wellness Membership.
Possess valid drivers license with reliable transportation and the ability to be insured by our auto insurance policy which includes, but is not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.1+ years experience working in marketing, sales, and/or clinical outreach in the healthcare field.
Preferred education: Associates Degree in Marketing or similar field.1+ years experience with CRM software (Salesforce).
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators, scanners, and shredders.
Ability to be professional and maintain a positive attitude and relationships with coworkers. Excel at both written and verbal communications to convey essential information; must be able to utilize the proper linguistic syntax and spelling.
Knowledge of clinical and medical terminology as it relates to the delivery of clinical care to the clients within our programs.
Knowledge of the clinical, medical, and miscellaneous services provided to the clients.
Ability to use computer software including Microsoft Office, Adobe Acrobat, and G Suite products.
Ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
Build and nurture relationships with individuals or organizations within the mental healthcare sector.
Monitor industry trends and customer drivers while providing input during strategy discussions.
Support the development and execution of marketing strategies and materials.
Contribute to identifying market opportunities and assist with action plans to enhance admissions and brand recognition.
Adapt to adjustments in territory plans to align with market needs and industry dynamics.
Share and acquire professional knowledge through networking, educational events, and presentations.
Handle inbound admissions inquiries from potential clients and other programs.
Participate in the cultivation of strategic relationships with other healthcare providers.
Update and manage CRM tools (Salesforce) and track expenses.
Manage tasks and events including representing the company at various local, regional, and national events.
AMFM Healthcare is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. Mon-Fri 9am-5pm40
This position requires a dynamic individual with excellent communication skills, a strong understanding of mental health issues, and a passion for helping others. The Clinical Outreach Associate will work directly with their assigned Clinical Outreach Representatives to assist with identifying, cultivating, and enhancing AMFM Healthcare's marketing reach. The Clinical Outreach Associate will also be responsible for seeking out and growing business opportunities across various geographic locations and building strategic relationships amongst other healthcare providers.
About UsAfter the tragic loss of a beloved son due to mental illness, A Mission for Michael (AMFM Healthcare) was created with the vision of preventing such hopelessness in the lives of others. Our mission is to provide exceptional residential mental health care that transforms lives and promotes lasting recovery. At AMFM Healthcare, our team is composed of individuals who possess both the qualifications and the unwavering passion to deliver comprehensive care for severe mental illness. We understand the profound impact mental health struggles can have on individuals and their families, and we are dedicated to offering support, healing, and hope.
What sets AMFM Healthcare apart in the field of mental health care is our commitment to an intensive focus on clinical evidence-based treatment. We believe in the power of proven therapeutic approaches and continuously strive to integrate the latest research and advancements into our care programs. By leveraging this expertise, we aim to provide the highest quality of treatment and optimize outcomes for our residents.
As you step into our facilities, you'll immediately notice that we are different from most mental health treatment centers. We foster a welcoming and nurturing environment where individuals can find solace and embark on their journey to recovery. Our dedicated staff members prioritize personalized and compassionate care, understanding that each person's experience with mental illness is unique. We take the time to truly listen, to empathize, and to tailor our programs to meet the specific needs of each resident.
Benefits for full time employees:
Medical, Dental, and Vision plans through Anthem.
FSA/HSA Accounts. Life/AD&D insurance through Anthem, 100% paid for by the employer.
Other benefits include:
401k plan with employer match.PTO, Self Care Day, and Floating Holiday.
Educational Assistance Reimbursement Program.
Employee Assistance Program.
Health and Wellness Membership.
Location:
Will be responsible for working with all programs.Compensation:
$65,000-$75,000 / annually.QUALIFICATIONS
Must be 21 years or older to apply for this position.Possess valid drivers license with reliable transportation and the ability to be insured by our auto insurance policy which includes, but is not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.1+ years experience working in marketing, sales, and/or clinical outreach in the healthcare field.
Preferred education: Associates Degree in Marketing or similar field.1+ years experience with CRM software (Salesforce).
Physical Requirements:
Ability to work on a computer/keyboard, use electronic systems, communicate with others through written and verbal formats, ability to sit for long periods of time, listening, reading comprehension, lifting up to 5 lbs.To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities:
Knowledge of data analysis, forecasting, and budgeting.Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators, scanners, and shredders.
Ability to be professional and maintain a positive attitude and relationships with coworkers. Excel at both written and verbal communications to convey essential information; must be able to utilize the proper linguistic syntax and spelling.
Knowledge of clinical and medical terminology as it relates to the delivery of clinical care to the clients within our programs.
Knowledge of the clinical, medical, and miscellaneous services provided to the clients.
Ability to use computer software including Microsoft Office, Adobe Acrobat, and G Suite products.
Ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
RESPONSIBILITIES
The Clinical Outreach Associate will be responsible for all the following, and additional duties may be removed or assigned as needed. These include but are limited to:Build and nurture relationships with individuals or organizations within the mental healthcare sector.
Monitor industry trends and customer drivers while providing input during strategy discussions.
Support the development and execution of marketing strategies and materials.
Contribute to identifying market opportunities and assist with action plans to enhance admissions and brand recognition.
Adapt to adjustments in territory plans to align with market needs and industry dynamics.
Share and acquire professional knowledge through networking, educational events, and presentations.
Handle inbound admissions inquiries from potential clients and other programs.
Participate in the cultivation of strategic relationships with other healthcare providers.
Update and manage CRM tools (Salesforce) and track expenses.
Manage tasks and events including representing the company at various local, regional, and national events.
AMFM Healthcare is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. Mon-Fri 9am-5pm40