Neurology practice in Walnut Creek seeks an experienced Call Center staff member with EPIC experience to work with our front office team. This is a

FULL-TIME

position, Monday - Friday, 8:30 am to 5:00 pm. Compensation based on experience. No matter what your job title is, the work you do at Bass Medical Group - Neurology supports the health and well-being of the men, women, and children who turn to us for care. That's because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice. A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills, and possess a positive can-do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively, and adapt appropriately to changing priorities is a must.

Qualifications:

Electronic Medical Records programs, (EPIC Preferred) Customer service experience Experience in a fast-paced work environment Multiple Phone Lines Medical Terminology Experience with Medicare, HMO, and PPO insurance payers Excellent verbal and written communication skills required Proven problem solving, analytical, and decision-making skills Strong computer skills (Microsoft Word, Excel, and Outlook)

Duties:

Answering multi-phone lines and triaging accordingly Schedule/confirm appointments Verify patient eligibility and referrals Patient registration/Sending new patient packets E-Chart Prepping Perform all administrative and direct patient care tasks in a clinical setting to patients in the call center.

Education/Certification Requirements:

High School diploma required Administrative Medical Assistant Course Certificate and/or Clinical Medical Assistant Course Certificate preferred (new graduates encouraged to apply if they are open to an administrative only position)

Experience:

One to two years Medical front experience preferred One year EMR preferred-

EPIC Preferred Benefits:

Anthem Medical/Dental/Vision Life Insurance Benefits

AD&D/LTD

Aflac Nationwide Pet Insurance

FSA & HSA

Plans Disability Benefits Matching 401k Retirement Plan and Profit sharing Vacation, Sick leave, and paid holidays

Job Type:

Full-time Pay:

$21.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred)

Work Location:

In person