Director Patient Services RN

Director Patient Services RN UCHealth

• 3.7 Colorado Springs, CO Job Details Full-time $144,872
• $231,795 a year 1 day ago Benefits 403(b) matching Health savings account 457(b) AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance Employee discount 403(b) Gym membership Loan forgiveness Pet insurance Qualifications Financial forecasting Stakeholder engagement Staff supervision Strategic management Hospital patient safety Patient flow optimization Accreditation standards (regulatory compliance area) Quality of care (regulatory compliance area) Healthcare budget management Hospital strategic planning Internal compliance auditing Employee retention Hospital quality control Talent acquisition strategy Performance management Change management Team development Patient experience leadership Professional development support Financial operations management Hospital accreditation HR strategic planning Decision making Employee retention strategy Healthcare practice operations management Clinical outcome improvement Implementing HR recruitment processes Clinical staff recruitment Resource utilization in healthcare Recruiting Full Job Description Director Patient Services RN•

Cardiac Endo Vasc Svc Line UCHlth Memorial Hosp Central, Colorado Springs, CO Pay:

$144,872

• $231,795 per year.

Pay is dependent on applicant's relevant experience This position is an onsite role and does not offer a hybrid or remote option

Summary:

The Director of Patient Services, RN at UCHealth Memorial Hospital Central, provides strategic and operational leadership for a high-acuity procedural service line. This leader is responsible for driving clinical excellence, operational efficiency, and high-quality patient-centered care while aligning departmental performance with organizational goals. The role partners closely with physician leadership and interdisciplinary teams to advance service line growth, integrate best practices, and support a culture of accountability, innovation, and continuous improvement. Key Responsibilities The DirectorPatient Services RN plays a key role in advancing the health system's strategic and operational priorities by: Leading the development and execution of departmental strategies, goals, and performance initiatives aligned with UCHealth's mission, values, and clinical priorities Overseeing daily operations across multiple procedural units, ensuring high standards for quality, patient safety, service excellence, and regulatory compliance Partnering with physician leaders and system stakeholders to optimize service line growth, throughput, and patient experience Driving performance improvement initiatives through data-driven decision-making, including utilization, capacity management, and quality outcomes Ensuring effective staffing models by directing workforce planning, recruitment, development, and retention strategies Fostering a culture of accountability, engagement, and professional development among leaders and staff Managing departmental financial performance, including budgeting, forecasting, and resource allocation to achieve fiscal targets Leading internal and external audit readiness and ensuring compliance with regulatory, legal, and accreditation standards Candidate Qualifications The ideal candidate is a strategic and collaborative healthcare leader with a strong clinical foundation and demonstrated success in leading complex procedural or service-line operations. This individual can balance operational execution with long-term planning while effectively engaging physicians, staff, and system partners. The successful candidate will be results-driven, data-oriented, and skilled at driving performance improvement while maintaining a strong focus on patient-centered care, employee engagement, and organizational alignment. Skills and Traits Strategic thinking with the ability to translate vision into operational execution Strong financial and operational acumen, including budgeting and resource management Proven leadership in complex, multi-unit healthcare environments Ability to build and sustain physician and stakeholder partnerships Data-driven decision-making and performance improvement expertise Exceptional communication and change management skills Talent development mindset with focus on engagement and retention Commitment to quality, patient safety, and regulatory compliance At UCHealth, We Improve Lives Employees are our number one asset. UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program.

• Recognition Performance bonus: UCHealth offers an Annual Performance Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, and financial goals.

Performance-based pay increase:

The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.

Market reviews:

All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive. Health and well-being Medical, dental and vision coverage. Access to 24/7 mental health and well-being support for employees and dependents. Discounted gym memberships and fitness resources. Free Care.com membership. Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.

Time away from work:

Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence. Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options. Employer-provided short-term disability and long-term disability. Retirement and savings 403(b) plan with employer matching contribution. Additional 457(b) plan may be available. Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan. Education and career growth UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth. Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement. Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities. Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness. Eligibility for some programs is based on an employee's scheduled work hours. We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives. UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when the do not impose an undue hardship on the organization. Who We Are (uchealth.org)