Our Mission:

To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life. P assionate

• We love what we do and have fun doing it! R efined
• We strive for excellence in our communication. O wnership
• We are proactive and accountable in any task, challenge or opportunity presented to us. M indful
• We are present, patient, and aware so that we can best anticipate the needs of those around us. I nnovative
• We are eager and open to seek ways to improve Country Club life. S afe
• We take responsibility for creating a safe environment. E mpathy
• Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW

Boca West Country Club is seeking a friendly, organized, and detail-oriented Tennis Registration Clerk to manage member and guest registration processes for tennis activities and events. The ideal candidate will ensure smooth and efficient registration operations, provide excellent customer service, and support the overall organization of tennis programs to enhance members' experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Member & Guest Registration:

Greet members and guests professionally and courteously. Assist with the registration process for tennis lessons, clinics, tournaments, leagues, and other programs. Accurately enter and update member and guest information in the club's registration and scheduling systems. Process payments for registration fees, lessons, and event participation using POS or other payment systems. Provide members and guests with information about upcoming tennis events, schedules, and policies.

Data Management & Recordkeeping:

Maintain accurate records of registrations, attendance, and member preferences. Ensure confidentiality and security of all member and guest information. Generate reports on registration activity as required by management.

Operational Support:

Coordinate with tennis staff and management to schedule lessons, tournaments, and programs. Assist in organizing and preparing for tennis events and activities. Support the check-in process during tournaments, clinics, and special events.

Customer Service & Communication:

Respond promptly to member inquiries via phone, email, or in person. Provide exceptional service to ensure a positive experience for all members and guests. Communicate important updates, schedules, and event details effectively.

Administrative & Miscellaneous Duties:

Assist with maintaining the cleanliness and organization of the registration area. Support other administrative tasks as needed within the tennis department.

COMPETENCIES

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Responds to requests for service and assistance. Contributes to building a positive team spirit. Treats people with respect. Works with integrity and ethically. Follows policies and procedures. Supports organization's goals and values. Adapts to changes in the work environment. Is consistently at work and on time. Follows instructions, responds to management direction. Asks for and offers help when needed. Includes appropriate people in decision-making process. Treats others with respect and consideration regardless of their status or position. Demonstrates accuracy and thoroughness. Completes work in timely manner. Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly.

CERTIFICATES, LICENSES, REGISTRATIONS

Prior experience in customer service, registration, or administrative roles preferred. Strong organizational and data entry skills. Excellent communication and interpersonal skills. Proficient with computer systems, including MS Office suite and registration software. Ability to handle multiple tasks efficiently in a fast-paced environment. Friendly, professional demeanor with a focus on service excellence. Ability to work flexible hours, including weekends and holidays as required.

Educational Requirements:

High school diploma or equivalent required; additional administrative or customer service training is a plus.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand for extended periods. Capable of handling light physical tasks and operating basic office equipment. Comfortable working in a busy, outdoor/indoor environment.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This role involves indoor work primarily within the tennis registration area, with potential outdoor interaction during tennis events or tournaments. The candidate should be adaptable, attentive to detail, and capable of providing excellent service in a dynamic environment. The Tennis Registration Clerk supports the administrative functions of the tennis department by managing member and guest registrations, court reservations, and program enrollments. This role ensures smooth operational flow, accurate record-keeping, and excellent member service to enhance the tennis experience at Boca West.