A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.
KEY RESPONSIBILITIES
Greet and direct patients and visitors to appropriate nursing units and departments. Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software, and websites. Educate patients on financial responsibility and potential solutions. Obtain signatures and distributes of forms including General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc. Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software, and websites. Responsible for knowledge and accurate use of CMS guidelines including HIPAA, EMTALA, MSP, etc. Works effectively with fellow co-workers and all other hospital departments. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external). Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service. Performs other duties as assigned.
REQUIRED KNOWLEDGESKILLS
Excellent customer service and communication skills Ability to discuss and collect patient financial responsibility Ability to work within various environments including Emergency Dept, Central Reg, Bedside Reg, etc. Ability to work independently, prioritize and multi-task Medical terminology and/or insurance knowledge Bilingual; Spanish-speaking preferred.
EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER
I.
Education:
High School Diploma or Equivalent Required II.
Experience :
1-2 years of relevant experience preferred III.
Software/Hardware :
Microsoft Office and/or Medical Systems (e.g., Meditech) IV.
