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Lighthouse Acupuncture and Wellness Center of Jupiter
Front Desk / Patient Care Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on Florida data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,237 / year median in Florida
+8% projected growth
Job Description
Lighthouse Acupuncture & Wellness Center | Jupiter, FL Part-Time Lighthouse Acupuncture & Wellness Center is looking for an energetic, organized, and highly motivated Front Desk & Patient Care Coordinator to become a key part of our growing practice. This is much more than a traditional front desk position. We are looking for someone who can create an exceptional patient experience, keep the front office running smoothly, take ownership of projects, and help execute our marketing efforts. For the right person, there is also an opportunity to grow into a larger role within the practice, including learning our consultation and sales process. Who We're Looking For You may be a great fit if you are the kind of person who sees something that needs to be done and does it without waiting to be asked . You are warm and personable with patients, but also organized, efficient, and comfortable juggling multiple priorities. You take feedback well and actually implement it. You don't need constant reminders to follow through, and when you make a mistake, you own it, fix it, and learn from it. You enjoy being part of a small team where everyone pitches in. If your instinct is "that's not my job," this probably isn't the right environment. If your instinct is "I've got it," we'd like to meet you. What You'll Be Responsible For Patient Experience & Front Office Answering phones and responding to new patient inquiries Scheduling and confirming appointments Managing patient emails and communication Collecting and processing payments Following up with prospective and current patients Helping maintain an organized, welcoming and efficient front office Providing an exceptional experience from a patient's first phone call through their ongoing care Marketing Executing the clinic's marketing calendar and projects Coordinating newsletters and email marketing Coordinating SEO blog content and publishing Managing social media scheduling and posting Assisting with EDDM/direct-mail campaigns Making updates to marketing materials and advertisements Communicating with advertising representatives and outside vendors Coordinating marketing materials for community events and partnerships Tracking leads and marketing results and reporting them to the owner You do not need to be a marketing strategist. You do need to be comfortable learning new platforms, working with tools such as Canva, Mailchimp and email/social media software, following a marketing plan, and taking ownership of getting projects completed. Growth Into Sales Learning our consultation and patient enrollment process Following up with prospective patients Learning to confidently discuss treatment-plan logistics and payment options Gradually participating in consultations Developing the skills to eventually close appropriate consultations independently Our Core Values OWN IT Take responsibility. Take initiative. Follow through. We solve problems instead of placing blame and don't wait to be reminded about responsibilities we already own.