Job Summary We are seeking a dynamic and detail-oriented Medical Office - Check In/Check Out Specialist to join our healthcare team. In this vital role, you will be the first point of contact for patients, ensuring a smooth and welcoming check-in and check-out process. Your expertise in medical administrative support, electronic health records management, and patient service will help facilitate efficient clinic operations, accurate documentation, and excellent patient experiences. If you thrive in a fast-paced environment with strong communication skills and a passion for healthcare, this is the perfect opportunity to contribute to quality patient care. Duties Greet patients warmly upon arrival, verify their appointment details, and update demographic information in EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth. Collect and review insurance information, ensuring compliance with HIPAA regulations and health insurance policies like Medicare. Schedule patient appointments accurately using medical scheduling software; manage cancellations and follow-up appointments efficiently. Check out patients by processing payments, explaining billing procedures, and collecting copayments using medical billing systems. Review medical records for completeness, accuracy, and adherence to clinical confidentiality policies; update documentation as needed. Assist with front desk duties including answering phone calls with professional phone etiquette, managing patient inquiries, and directing calls appropriately. Maintain organized filing of medical records, perform data entry tasks such as 10 key typing, and ensure all documentation aligns with healthcare standards. Support clinical staff by providing clerical assistance such as preparing care plans, reviewing documentation, and managing office supplies. Requirements Proven experience in a medical office setting with knowledge of EMR/EHR systems like Epic, Meditech, eClinicalWorks or Athenahealth. Strong understanding of medical terminology, CPT coding, ICD-9/ICD-10 coding systems, and health insurance processes including Medicare. Excellent customer service skills with the ability to communicate effectively in bilingual environments preferred. Familiarity with HIPAA compliance standards and clinical confidentiality policies to protect patient information. Proficiency in Microsoft Office Suite (Word, Excel) along with strong computer skills for data entry and record management. Previous experience in front desk or medical receptionist roles; clinic experience is highly desirable. Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and billing processes. Strong organizational skills with experience managing medical records, appointment scheduling, and administrative support functions. Knowledge of dental clinic operations or healthcare office management is a plus but not required. Join our team to make a meaningful difference in patient care through exceptional administrative support! We are committed to fostering a positive work environment that values your skills and dedication while providing opportunities for professional growth within the healthcare industry.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person