Medical Office Assistant Gulf Coast PainCare Palm Harbor, FL Job Details Full-time $20

• $25 an hour 6 hours ago Benefits Continuing education credits Health insurance 401(k) Tuition reimbursement Paid time off Opportunities for advancement Qualifications In-person patient registration Patient scheduling systems Private practice experience Commercial insurance knowledge Interpersonal skills Phone communication Computer literacy Workers' compensation insurance knowledge Administrative experience Attention to detail Organizational skills Insurance provider collaboration Multi-line phone systems Phone etiquette Associate's degree Certified Medical Assistant Patient scheduling via phone Office phone management Full Job Description Medical Office Assistant•Pain Management & Regenerative Medicine Gulf Coast PainCare | Palm Harbor, FL 34684 Full-Time | $20•25/hour + Quarterly Performance Incentives Monday-Friday | 8:00 AM-5:00 PM | No Nights | No Weekends We're Looking for a

ROCKSTAR

— Not Just a Receptionist. Are you the person who always knows what needs to be done next? Do patients naturally feel comfortable around you? Can you handle a busy phone, a full schedule, an insurance problem, and an unexpected patient issue without becoming overwhelmed? Can you work independently, think on your feet, and still be the teammate everyone can count on? If so, we want to meet you. Gulf Coast PainCare is a growing boutique, physician-owned Pain Management & Regenerative Medicine practice looking for an exceptional Medical Office Assistant to join our team. Our practice provides advanced, minimally invasive and regenerative treatments, including interventional pain procedures, laser therapy, shockwave therapy, PRP, and other innovative treatment options. This is an opportunity for an experienced medical front-office professional who wants to be valued, trusted, challenged, and recognized for doing excellent work. This is NOT a basic front-desk job. We're looking for someone who can become a key player in our practice. Someone who takes ownership. Someone who notices problems before they become problems. Someone who doesn't wait around to be told what to do. Someone who genuinely cares about patients. Someone who understands that an exceptional patient experience begins the moment a patient calls our office. What We Offer We believe exceptional employees deserve an exceptional work environment. Your Schedule Monday-Friday 8:00 AM-5:00 PM No nights No weekends Consistent 40-45 hour schedule Your Benefits $20

• 25/hour based on experience and qualifications Quarterly Performance Incentives Paid Time Off (PTO) Additional benefits available Professional development opportunities Opportunity for advancement as the practice grows Boutique private-practice environment Direct impact and visibility within the practice We don't believe great performance should go unnoticed.

When you help the practice succeed, we want you to share in that success. Why This Opportunity Is Different You won't be lost in a giant healthcare corporation. You won't be just another employee number. You will work closely with the provider and team and have the opportunity to make a visible impact on the patient experience and the growth of the practice. Our practice is growing, and we're looking for someone who wants to grow with it. The right person can expand their responsibilities over time and become an increasingly valuable member of the practice. If you're ambitious, dependable, highly organized, and enjoy being the person everyone can count on, there is room to grow here. What a Rockstar Looks Like Here We're looking for someone who: Walks in and immediately sees what needs to be done Takes ownership rather than waiting for instructions Can prioritize when five things happen at once Remains calm and professional under pressure Has exceptional follow-through Notices details other people miss Communicates clearly and confidently Treats patients with warmth, respect, and genuine compassion Knows how to handle difficult conversations professionally Can think independently while knowing when to ask for help Works well with a small team Is comfortable being held accountable for results Learns new technology quickly Takes constructive feedback well Looks for ways to improve systems instead of simply complaining about them Understands that reliability is part of professionalism Takes pride in representing the practice Wants to become better at what they do Most importantly... You care. You care about getting things right. You care about your patients. You care about your coworkers. And you care about doing a great job. What You'll Be Responsible For Patient Experience You will be one of the first faces—and voices—patients encounter.

You'll:

Welcome patients warmly and professionally Create a calm, positive reception experience Check patients in and out accurately Answer and manage multiple phone lines Handle inbound and outbound patient calls Schedule and coordinate appointments Confirm appointments and follow up with patients Communicate with patients by phone, text, email, and in person Respond appropriately to patient questions and concerns De-escalate difficult situations professionally Maintain patient confidentiality and HIPAA compliance Insurance & Front-Office Operations You will need to understand that great patient service also requires great administrative execution.

Responsibilities include:

Verify commercial insurance eligibility and benefits Understand deductibles, copays, coinsurance, and out-of-pocket maximums Work with commercial insurance plans Verify and process information related to workers' compensation and PIP Identify insurance issues before appointments whenever possible Collect copays and patient balances Maintain accurate demographic and insurance information Coordinate with clinical and billing staff Help prevent avoidable scheduling, authorization, and billing issues Follow office workflows while identifying opportunities for improvement Technology is your friend Our ideal candidate is very comfortable with technology.

Strong preference for:

eClinicalWorks (eCW) experience Cloud-based medical applications Electronic insurance portals Microsoft Office / Google Workspace Electronic scheduling and communication systems Texting platforms Digital document management You should be able to move between multiple applications without becoming overwhelmed. If you're the type of person who figures out new software while everyone else is still looking for the instruction manual... We want you. Communication Skills Matter You will communicate with patients and colleagues throughout the entire day. You must be able to communicate professionally through: Speaking Telephone Text Email Electronic Messages Written Documents You should be able to write a professional email, create a clear document, document a patient interaction accurately, and communicate information verbally without confusion. Excellent communication isn't optional in this position. Experience & Qualifications Required Minimum 3 years of medical front-office experience Experience in a small medical practice Independent/private-practice experience strongly preferred Proven experience with: Scheduling Insurance verification Commercial insurance Workers' compensation PIP Patient check-in/check-out Inbound/outbound calls Patient follow-up Patient communication Strong computer skills Excellent verbal and written communication Strong organizational skills Excellent attention to detail Reliable attendance and punctuality Ability to work independently and collaboratively Strongly Preferred eClinicalWorks experience Pain Management experience Regenerative Medicine experience Orthopedics Neurology PM&R Spine Workers' compensation experience PIP experience Insurance portal experience CMA, CCMA, RMA, LPN, or other medical credential Experience in a physician-owned private practice We Value Initiative You should be comfortable answering questions such as: "What can I take care of right now?" rather than: "What am I supposed to be doing?" There will be established procedures and workflows—but we're looking for someone who can recognize when something isn't working and bring forward a solution. We want an employee who can say: "I noticed this keeps happening. I have an idea that might make it easier." That kind of initiative is valuable here. The Patient Experience Matters Pain patients often arrive frustrated, worried, uncomfortable, or uncertain about what comes next. The person answering the phone or greeting them at the front desk can dramatically influence their experience. We're looking for someone who understands that professionalism and compassion can exist together. You can be efficient without being cold. You can be friendly without losing boundaries. You can be compassionate without losing control of the schedule. You can be confident without being dismissive. That's the balance we're looking for. This Position Is NOT for Everyone Please don't apply if you're looking for: A job where you can simply clock in and out Someone to tell you what to do all day A position with little accountability A slow, predictable front desk A role where patient interaction is minimal An environment where mistakes are simply overlooked A position where technology is optional We are looking for someone who wants to perform at a high level. This Could Be Your Next Home If... You're an experienced medical receptionist who has been thinking: "I know I'm capable of more." Maybe you've worked in a large practice where exceptional performance goes unnoticed. Maybe you're tired of constantly being understaffed without being appreciated. Maybe you're ready for a smaller environment where your contribution actually matters. Maybe you want a practice where you can build relationships with patients rather than processing hundreds of names through a corporate system. Maybe you're simply looking for a place where hard work, accountability, initiative, and great patient care are appreciated. If that sounds like you, we want to hear from you. How to Apply Please submit your resume highlighting: Medical front-office experience Private-practice experience Insurance verification experience Commercial insurance experience Workers' compensation/PIP experience eClinicalWorks experience Other EMR/practice-management systems Medical certifications Any leadership, training, or additional responsibilities you've taken on Tell us what makes you exceptional. We're not looking for someone who simply meets the minimum requirements. We're looking for the person who will make our team better.

Gulf Coast PainCare Pain Management Regenerative Medicine Patient-Centered Care Pay:

$20.00

• $25.00 per hour Expected hours: 40.0
• 45.

0 per week

Benefits:

401(k) Continuing education credits Health insurance Opportunities for advancement Paid time off Tuition reimbursement Application Question(s): Are you available and willing to work M-F 8am-5pm shift consistently? What types of insurance have you personally verified eligibility/benefits or worked with in a medical office? What EMR/EHR systems are you most familiar with and how long have you used it? This position requires someone who can think independently and prioritize multiple competing demands—such as ringing phones, patients checking in, scheduling issues, insurance questions, and unexpected problems—while maintaining accuracy and a positive patient experience. Please describe a specific situation where you had to manage several competing priorities at once. What did you do, and what was the outcome? How many years of experience do you have working in a medical front-office/receptionist/assistant role, with significant responsibility for scheduling, patient communication, and daily front-desk operations? This position requires frequent communication with patients by phone, in person, text, and email, including occasional difficult or frustrated patients. Describe your most challenging patient situation and what was the outcome. Ability to

Commute:

Palm Harbor, FL 34684 (Preferred)

Work Location:

In person