The Registrar Clerk provides frontline service and administrative support to the Registrar's Office, ensuring the accuracy of student records and the smooth operation of office functions. This position shares responsibility for responding to student, faculty, staff, and parent inquiries; processing student record transactions; and supporting registration and graduation services.

MINIMUM QUALIFICATIONS

Associate's degree or equivalent combination of education and related work experience. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel). Strong organizational and customer service skills.

PREFERRED QUALIFICATIONS

Bachelor's degree. Two or more years of customer service experience in higher education or a related field. Knowledge of higher education procedures, student records, and registrar functions.

WORK CONDITIONS

Standard office hours (8:00 a.m. - 5:00 p.m.), with occasional evening and weekend hours required (e.g., term registration, graduation ceremony). Work performed under limited direct supervision, requiring discretion, accuracy, and confidentiality. This is a fast-paced environment with frequent interruptions, and the incumbent will be expected to perform with a high degree of accuracy and attention to detail.

ESSENTIAL FUNCTIONS

Frontline Service & Communication Serves as the first point of contact (in person, phone, email) for the Registrar's Office with professionalism and a student-centered approach. Responds to inquiries regarding registration, academic records, and general Registrar services. Prepares and distributes enrollment verification letters. Student Records Processing Processes forms and transactions such as name and address updates, transcript requests, enrollment verifications, FERPA releases, course registrations, course withdrawals, paid cancels, and grade changes. Systems & Technology Utilizes multiple software solutions to manage and execute job functions. Assigns, tracks, and resolves service tickets accurately and timely. Office & Event Support Participates in registration periods for all terms (fall, spring, summer, FlagSHIP). Supports office events and initiatives as assigned. Assists the College Registrar in monitoring FERPA compliance and safeguarding the confidentiality of student records.