Join Cleveland Clinic's Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. This 100-bed hospital serves the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses and other caregivers in a family-oriented, supportive environment. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter the Emergency Department to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this position works 7:00AM - 3:30PM or 3:00PM - 11:30PM. A caregiver who excels in this role will: Provide a comprehensive , proactive and "Patients First" experience for patients and visitors . Investigate, triage and resolve patient issues using the established HEART model. Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers. Enter and maintain confidential patient information. Recruit, enroll and educate patients on MyChart and Appointment Pass. Process the workflow for the day. Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. Minimum qualifications for the ideal future caregiver include: High S chool D iploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an A ssociate's D egree and one year of experience OR a B achelor's D egree Working knowledge of PC window applications sufficient to input and retrieve data Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: Knowledge of medical terminology Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills Medical office experience

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.