Patient Access Trainer

Patient Access Trainer 301 Cedar Street, Orofino, ID 83544 Full-time Full-time The Patient Access Registrar / Trainer performs all registration and hospital admission functions across St. Mary's Health and Clearwater Valley Health locations while serving as a subject matter expert and trainer for Patient Access staff. This role supports front-end revenue cycle accuracy through direct patient registration, insurance verification, point-of-service collections, and admissions processing, while also onboarding, training, coaching, and supporting staff to ensure consistent, compliant, and high-quality registration practices. The Patient Access Registrar / Trainer collects patient and insurance information essential for clean claims billing, verifies insurance eligibility, processes admissions, transfers, and discharges, and ensures accurate entry of patient data into the electronic medical record. This position also provides training, guidance, and ongoing support to Patient Access staff, ensuring adherence to policies, HIPAA privacy standards, and federal and state regulations. The role greets patients and visitors in a courteous and professional manner and promotes an exceptional patient experience while fostering staff competency and confidence.

Essential Job Functions:

• Patient access and registration duties
• Register, preregister, schedule, and admit patients across emergencies, inpatient, outpatient, clinic, and specialty service settings.
• Collect, verify, and accurately enter demographic and insurance information into the electronic medical record.
• Verify insurance eligibility and benefits to support accurate billing and clean claims.
• Collect point
• of•service copayments, deposits, and self•pay payments, including telephone collections in accordance with organizational policy.

• Refer uninsured or underinsured patients to Financial Counseling and communicate financial information as needed at scheduling or registration.
• Obtain patient signatures on required consent and regulatory forms and scan identification and insurance documentation.
• Distribute required pre
• visit forms and assessments electronically to support appointment readiness and patient experience.
• Serve as a centralized communication resource by routing calls, messages, and patient requests to appropriate clinical or administrative staff.
• Performs other related duties as assigned
• Maintains confidentiality of all hospital and patient information at all times. Follows HIPAA regulations and policies.
• Regular and predictable attendance is an essential job function.

Training and staff

Support Responsibilities:

• Serve as a trainer and resource for new and existing Patient Access staff.
• Conduct onboarding and orientation for new Patient Access employees, including workflows, systems, policies, and customer service standards.
• Provide hands-on training, shadowing, and competency validation for registration processes across hospital and clinic settings.
• Assist in developing, updating, and maintaining training materials, job aids, and standard work documentation.
• Reinforce compliance with HIPAA, CMS, payer requirements, and organizational policies during training and daily operations.
• Provide real-time coaching, feedback, and support to staff to improve accuracy, efficiency, and patient satisfaction.
• Identify training gaps or performance trends and communicate opportunities for improvement to leadership.
• Act as a subject matter expert for Patient Access workflows, systems, and best practices.
• Supports change management initiatives related to system updates, workflow changes, or regulatory requirements.
• Promote a culture of continuous learning, quality, and accountability within the Patient Access team.

Minimum Qualifications:

• High School diploma or equivalent
• Minimum of 1 year of customer service experience preferred.
• One year of experience and/or education in front office or patient access procedures preferred.
• Prior medical office and/or hospital business office experience highly desirable.
• Experience serving as a trainer, preceptor, or lead preferred.
• Knowledge of government and commercial payers and payment methodologies.
• Proficient in business office practices and computer applications.
• Basic medical terminology preferred.
• Excellent written and verbal communication skills with a strong focus on customer service and patient experience.
• Ability to adapt to a rapidly growing and changing work environment.

Full time, 40 hours per week, M-F with occasional Saturdays CVH is EOE