Patient Services Analyst Quest Diagnostics Incorporated $59000.00-$79000.00 flex time, 401(k) United States, Illinois, Wood Dale Sep 18, 2026

Job Description Patient Services Analyst - Wood Dale, IL, Monday to Friday, Hours vary Facilitate business process excellence through national or regional Patient Services metrics, while using cost-effective and innovative solutions to analyze, review, and document all or part of the patient services functions and processes. Responsible for directing data analysis, access database development, and maintenance for patient services leadership. As well as providing project management support and other duties as assigned by management, such as assisting in the development and implementation of new patient service processes for both regional and national process improvement teams and initiatives.

Pay range:

$59,000 - $79,000 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program Blueprint for Wellness

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Responsibilities:

Facilitate data collection, analysis of information/data to identify trends and improvement opportunities in patient service operations

Conduct root cause analysis and work with patient services team to develop solutions/ improvement plans

Provide feedback and analytical support to management and leadership team

Develop data collection and tracking tools to monitor patient service errors

Collect data and complete analysis on the IOP financials to ensure profitability

Facilitate data collection and act as liaison for the facilities data base

Drive Continuous Improvement Initiatives associated with best practice projects through Organizational Excellent (OE) teams in patient services

Facilitate and manage process improvement projects; lead cross-functional teams

Collect Voice of the Customer (VOC) from both internal and external customers

Organize and report data analysis for OE leadership

Work with Leadership to develop and deploy monthly financial review discussion for variance analysis at regional level

Ability to coach others

Demonstrated ability to work effectively in a team environment

Able to work cross-functionally in a matrix environment

Ability to work on multiple projects under time constraints

Qualifications:

Required Work Experience:

Project management experience

3 to 5 years overall related experience and/or training; or equivalent combination of education and experience

Preferred Work Experience:

2-4 years analyst/ project management experience preferred

Physical and Mental Requirements:

Position requires travel

Occasionally lifting up to 25 pounds

May require extended periods of focus

May require extended periods of sitting or standing

Ability to manage stress

Capable of handling multiple priorities in a high-volume setting

Knowledge:

High proficiency in Microsoft Word, Excel, Visio/Process Mapping, PowerPoint and Access

Strong working knowledge of project processes, practices, tools and understanding of project structure

Quantitative Data Analysis aptitude

Skills:

Strong presentation skills

Strong team facilitation skills

Strong organizational and time management skills

Strong functional/technical skills

Strong negotiating skills

Strong analytics skills

Process improvement skills

Strategic agility

Strong problem-solving skills

Strong communication skills

Strong customer service skills

Strong leadership skills

Utilizing Quality Management System (QMS) principles, with an interest in Six Sigma methodology

Integrity and Trust

Listening

Problem Solving

Drive for Results

Composure

Creativity

Priority Setting Education Bachelor's Degree Business, Finance or related Health Care field. (Preferred) Licenses and Certifications Six Sigma Certified Green Belt (Preferred) Work Requirements Travel Required 67484 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.