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Trinity Health

Registration Team Lead - Patient Access

Career Insights for Registrar / Patient Service Representative

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Based on Indiana data

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$43,672 / year median in Indiana

+7% projected growth

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Job Description

Employment Type:
Full time
Shift:
Evening Shift Description:
Provides oversight and support to the workflow and functions in accordance with the level of experience, education, and standards. Assumes and expanded role and increased responsibility including delegating to others. Participates in the development of and the process improvement of policies and procedures. Works closely with leadership to maintain efficient and effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation, and performance feedback of the team. Works cooperatively to ensure that key customer needs are being met and achievement of operational and performance goals.
Minimum Qualifications Education:
High School Graduate or Equivalent/GED Experience:
Minimum of three years experience with competency in patient access, pre-service, and/or registration experience.
Certifications:
Ability to obtain a national certification in HFMA CRCR and/or
NAHAM CHAA
within one year of hire. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.