A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality. Why Join us? As a Medical Office Assistant with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, and clinic managers - if you want to be a part of a passionate and diverse team, we are looking for you!
Job Description:
The Medical Office Assistant provides administrative and clerical support to the clinic. Facilitates communication, correspondence and contributes to patient care. Ensures the smooth flow of patients through the clinic for patient appointments. Offers friendly, courteous assistance to every customer to ensure they have a positive and professional experience.
Responsibilities:
Make health center appointments, including appropriate financial and insurance eligibility. Assist patients with verbal registration including appropriate financial and insurance eligibility screening. Correctly enters patient information into the Electronic Practice Management system and Electronic Health Record system. Protects Patients' Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information. Perform daily periodic quality assurance activities.
Customer Service:
Demonstrates PPM customer service standards. Social perceptiveness and service oriented. Provides patients with opportunity to provide feedback through patient surveys and reviews. Greets clients politely and promptly and provides correct information for registration and check-out.
Health Center Operations:
Offer community referrals and resources to patients. Prepares for next day appointments (confirmation calls, insurance verification). Proficiency in MS Office and patient management software.
Works With Others:
Medical Office Assistants have contact with employees, patients, and outside agencies, furnishing and obtaining information. Requires a cooperative and courteous attitude, as well as excellent phone and communication skills. Excellent written and verbal communications skills.
Education/Experience:
High school diploma or GED with six months experience working in a health care center OR one year of experience working in a health care setting performing front office medical assistant duties required. Will accept two years of customer service experience. EPIC experience - a plus! Bilingual Spanish/English - a plus! Ability to read, write, and speak English fluently is required.
Benefits Overview and more:
Medical, Dental, and Vision insurance. Flexible Spending Account. Life, AD&D Insurance. Short-Term and Long-Term Disability. Paid Time Off (PTO) and Paid Holidays. Employee Assistance Program. 401(k) Retirement Plan. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
