Performs front- and back-desk leadership functions with or without direct supervisory responsibilities. May oversee and troubleshoot scheduling and/or patient service issues; serves as lead worker and trainer for junior level staff; and other duties as assigned.

ESSENTIAL FUNCTIONS

Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices. Serves as lead worker and trainer for junior level staff. Exhibits advanced level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities. Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module. Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered

Note:

The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs. EDUCATION and/or

EXPERIENCE

High school diploma or general education degree (GED) Three to five years medical office experience Current knowledge of payer requirements for referrals and preauthorization Experience in front and back-office operations Knowledge of billing and coding for medical services Strong customer service skills PC proficiency Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits (https://www.umfpi.org/jobs/summary-employee-benefits)

Skills Preferred Professionalism Time Management Team Player Positive Attitude Self-Motivation EPIC Critical Thinking Customer Service Behaviors Preferred Enthusiastic:

Shows intense and eager enjoyment and interest

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Team Player:

Works well as a member of a group

Motivations Preferred Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter:

Inspired to perform without outside help Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.