TASKS AND RESPONSIBILITIES

Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information. Sort incoming return patient mail and return patient statements with info electronically. Researches and resolves each customer's account thoroughly using patient files and various eligibility websites. Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer. Updates multiple systems with patient info. Performs adjustments on accounts and recommends necessary changes to the supervisor. Completes all weekly / monthly reports according to schedule. Performs other tasks as assigned by the supervisor to support the goals of the organization. Meets weekly/monthly Performance/Audit goals. Tracks daily/weekly/monthly production.