A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Affiliated Office Address White Marsh, MD, United States Requisition
ID 122153
Date Created August 12, 2026 Job Function Clerical/Administrative Support Exempt Status Non-Exempt Shift Type Full Time Schedule Monday-Friday, 8:30 am - 5:00 pm Worksite 16-
MD:
JH at
White Marsh Work Modality On-site:
90-100% of hours worked on-site We are seeking a Medical Office Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient office appointment pre-registration, check-in, and checkout. Works collaboratively with others in a team environment. Specific Duties & Responsibilities Monitors and coordinates clinic flow. Exhibits awareness of patient wait times and responds to physician and staff needs to maintain a smoothly running clinic experience for providers, staff, and patients. Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions. Verifies and enters pre-registration and insurance information into the electronic medical record system. Obtains and/or verifies patient's demographic data by phone or in person. Registers patients for clinical appointments using the electronic medical record system. Collects time of service payments, issues receipts, and prepares end-of-day reconciliation. Discusses patient charges, if appropriate, with patients and/or patients' families. Refers patients to the appropriate office if financial counseling is necessary. Coordinates visits either within the office or between other offices and/or departments. Schedules patients for laboratory tests, medical examinations, and procedures. May obtain pre-certifications as required by patients' health care insurers or managed care providers. Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments). Resolves any schedule conflicts. Reschedules patients when the provider's clinic schedule changes. Fills vacancies due to cancellations. Answers phones and monitors the electronic medical record system's inbasket messages. Screens patient calls and medical issues. Provides routine information and answers patient questions where appropriate and determines if physician's response is required. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system. Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, workers' compensation forms, etc.) Assists with back-office duties as needed to ensure consistent patient flow. Provides primary surgical coordination. Works with staff to develop, implement, and manage systems to ensure all required components are completed for surgical patients, i.e., consents, history and physical, orders, etc. Reviews with patients all surgery instructions and necessary forms for completion. Reviews with patients all insurance requirements before surgery and works with the patient and billing office to ensure all proper financial arrangements have been made before surgery. Collects payments for surgeries. Educates patients on what to expect before, during and after eye surgery. Ensures that patient questions have been answered by the appropriate staff. Schedules surgery utilizing the appropriate on-line system. Coordinates details for surgery, including scheduling pre-ops, immediate post-op appointments, and arrival time for surgery and follows up on post-op appointments to ensure continuity of postoperative care. Operates a desktop computer to access e-mail, electronic calendars, and other basic office support software. Performs other duties as required. Minimum Qualifications High school diploma or graduation equivalent. Two years administrative experience. Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.
JH at White Marsh Department name: White Marsh Practice Oph Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law https:
//www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
