#Staff\nWe are seeking a Medical Office Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience while at Johns Hopkins.

Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient office appointment pre-registration, check-in, and checkout. Works collaboratively with others in a team environment.

Specific Duties & Responsibilities

Monitors and coordinates clinic flow. Exhibits awareness of patient wait times and responds to physician and staff needs to maintain a smoothly running clinic experience for providers, staff, and patients
Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions
Verifies and enters pre-registration and insurance information into the electronic medical record system. Obtains and/or verifies patient's demographic data by phone or in person
s patients for clinical appointments using the electronic medical record system
Collects time of service payments, issues receipts, and prepares end-of-day reconciliation
Discusses patient charges, if appropriate, with patients and/or patients' families
Refers patients to the appropriate office if financial counseling is necessary
Coordinates visits either within the office or between other offices and/or departments
Schedules patients for laboratory tests, medical examinations, and procedures
May obtain pre-certifications as required by patients' health care insurers or managed care providers
Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments)
Resolves any schedule conflicts
Reschedules patients when the provider's clinic schedule changes
Fills vacancies due to cancellations
Answers phones and monitors the electronic medical record system's inbasket messages
Screens patient calls and medical issues. Provides routine information and answers patient questions w appropriate and determines if physician's response is required
Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system
Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, workers' compensation forms, etc.
Assists with back-office duties as needed to ensure consistent patient flow
Provides primary surgical coordination
Works with staff to develop, implement, and manage systems to ensure all required components are completed for surgical patients, i.e., consents, history and physical, orders, etc
Reviews with patients all surgery instructions and necessary forms for completion
Reviews with patients all insurance requirements before surgery and works with the patient and billing office to ensure all proper financial arrangements have been made before surgery
Collects payments for surgeries
Educates patients on what to expect before, during and after eye surgery
Ensures that patient questions have been answered by the appropriate staff
Schedules surgery utilizing the appropriate on-line system
Coordinates details for surgery, including scheduling pre-ops, immediate post-op appointments, and arrival time for surgery and follows up on post-op appointments to ensure continuity of postoperative care
Operates a desktop computer to access e-mail, electronic calendars, and other basic office support software
Performs other duties as required.

Minimum Qualifications

High school diploma or graduation equivalent
Two years administrative experience
Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

Classified Title:

Medical Office CoordinatorRole/Level/Range:

ATO 40/E/02/

ODStarting Salary Range:

$16.60

$29.50 HRLY ($22.00
25.

65/hour targeted; Commensurate w/exp.)Employee group:

Full TimeSchedule:

Monday-Friday, 8:30 am

5:00 pm

FLSA Status:

Non-ExemptLocation:

JH at White MarshDepartment name: White Marsh Practice OphPersonnel area: School of MedicineEqual Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected 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Medical Office Coordinator (Ophthalmology) - #Staff