We are looking for a Patient Access Specialist to support patient-facing operations across urgent care and outpatient laboratory settings in Lewiston, Maine. This Long-term Contract opportunity is ideal for someone who enjoys helping patients, managing front-end access tasks, and working in a fast-paced healthcare environment. The role includes a rotating schedule that may involve weekdays, alternating weekends, and on-call coverage after training. Candidates with customer service experience and familiarity with healthcare registration systems will be well positioned for success.

Responsibilities:

Welcome patients and visitors professionally, creating a positive first impression in urgent care and outpatient lab environments. Complete registration activities accurately, including demographic updates, insurance verification, and collection of required intake information. Coordinate patient access workflows by confirming eligibility, securing authorizations when needed, and supporting benefit-related inquiries. Respond to inbound phone calls and patient questions with professionalism, clarity, and a service-oriented approach. Use electronic health record and patient access platforms to document activity, maintain records, and support efficient scheduling and check-in processes. Assist with billing-related intake tasks by ensuring account information is complete and aligned with organizational standards. Support rotating coverage needs, including alternating weekend schedules and on-call responsibilities following training. Work collaboratively with clinical and administrative teams to maintain smooth patient flow and timely service delivery. Previous customer-facing or patient-facing experience is required; healthcare front desk or access experience is helpful but not mandatory. Ability to communicate clearly and professionally with patients, families, and internal staff in a busy care setting. Experience working with electronic health records or healthcare systems such as Epic, Cerner, Allscripts, or similar platforms is preferred. Understanding of insurance verification, authorizations, benefits review, or billing support functions is strongly valued. Comfortable answering inbound calls, handling multiple priorities, and maintaining accuracy under time-sensitive conditions. Strong attention to detail and ability to protect confidential patient information while following established procedures. Willingness to work a rotating schedule that may include weekdays, alternating Saturdays or weekends, and on-call coverage after training. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .