A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
PRN. As needed. Day shift. 7:30 - 6:00. Minimum of 2 shifts every 6 weeks. Perform a variety of specimen collection techniques from patients. Additional duties specific to a location may include: reception, data entry, collection of billing information, specimen processing and client and customer service duties. MISSION, VALUES and
SERVICE GOALS MISSION
: We deliver outstanding care, inspire health, and connect with heart.
VALUES :
Trust. Respect. Integrity. Compassion.
SERVICE GOALS
: Personally connect. Keep everyone informed. Be on their team.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required.
Skill Requirements Administrative:
Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
Machine:
Personal computer.
Physical Demands:
Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping. Moderate physical effort (up to 30 pounds); must comply with applicable safety procedures.
Working Conditions:
Possible exposure to infection from disease-bearing specimens; regularly exposed to the risk of blood-borne diseases; must comply with applicable safety procedures.
Vision Requirements:
Far acuity-ability to see clearly at 20 feet or more; near acuity-ability to see clearly at 20 inches or less; depth perception-ability to judge distance and space relationships; color vision-ability to distinguish and identify different colors.
License/Certification/Education:
Requires a High School Diploma or equivalent. Meet all state & local requirements for Phlebotomy. Normally requires a Valid Driver's License along with a clean driving record.
