A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
The pay range for this position is listed below. Actual pay rate dependent upon experience. $18.00 - $23.25 Position Highlights You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. A Brief Overview Accountable for the direction and scheduling of physician referrals and/or procedures for the consumer. What you will do Schedules all out-of-clinic procedures and appointments including but not limited to, clinic diagnostics, hospital-based diagnostics, specialty physician clinic appointments, etc. Develops and researches insurance information and serves as a resource for preauthorization efficiencies, preauthorizing procedures, ensuring consent forms and waivers are signed as appropriate. Complete requests of medical records to the referring physician and order forms for procedures to be scheduled by the hospital. Communicates with patients to inform them of the date, time and location of appointments and procedures. Follow-up mailings may also be necessary to inform patients of testing protocol and requirements. Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
Required Education, License/Certification, or Work Experience:
High School or GED Equivalent Preferred Education, License/Certification, or Work Experience:
1-3 years Healthcare, administrative work involving scheduling and/or insurance duties Expectations and Standards Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera's values of compassion, hospitality, and stewardship. Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable. Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .
