Welcome Patients and Keep Care Moving—Join Southside Community Health Services as a Medical Patient Care Representative Southside Community Health Services (SCHS) is seeking a Medical Patient Care Representative to support efficient clinic operations and provide excellent front-line customer service for our patients. This role plays a vital part in ensuring smooth patient flow, supporting access to care, and creating a welcoming experience for the diverse South Minneapolis community we serve. About the Role The Medical Patient Care Representative serves as a key point of contact for patients, assisting with appointment scheduling, registration, and front-desk operations. This position helps ensure accurate patient information, verifies insurance coverage, and collects payments while supporting efficient clinic workflows and a positive patient experience. Key Responsibilities Answer clinic phones, provide information, and route messages as appropriate Schedule and confirm patient appointments while supporting efficient clinic flow Complete pre-visit processes prior to scheduled patient appointments Greet patients, update registration information, and assist new patients with registration forms Verify insurance information and collect co-pays or fees at the time of service Identify opportunities for patients to connect with enabling services such as Patient Advocates Maintain an organized and welcoming front office environment Participate in staff meetings, quality improvement activities, and clinic initiatives Provide interpretation support if designated as a qualified interpreter Assist with other duties as assigned to support clinic operations What You Bring Exceptional customer service and communication skills Ability to work both independently and as part of a team Strong organizational skills and attention to detail Ability to manage multiple responsibilities in a fast-paced environment Cultural awareness and ability to build rapport with patients from diverse backgrounds Professional judgment, flexibility, and ability to remain calm under pressure Commitment to the SCHS mission and values Qualifications Training as a receptionist and experience in scheduling clinical appointments. Epic software experience preferred. Bilingual (English/Spanish or Somali) preferred. Good computer skills.