The Front Desk Receptionist is responsible for greeting and assisting all patients coming into Pelican Urgent Care. The Front Desk Receptionist is responsible for a variety of patient registration, clerical/administrative and other duties as outlined below.
Job Responsibilities :
Clerical/Administrative :
Greet patients in a positive and helpful manner Provide information and assistance as needed Gather demographic and insurance information then verify insurance coverage for all patients Using the computer system, generate fee slips for patients, review information for accuracy and instructions Provide necessary forms to patients for completion and signatures. Ensure all registration fields are filled in completely Keep patients informed of their account information Use computer to order services needed for corporate patients Notify nursing staff when patients are ready to be seen Collect payments, insurance co-pays, and medicine charges Answer telephone calls, record messages for other staff and deliver messages Perform various duties such as photocopying/scanning forms, reports and patient information, faxing forms and charts Maintain various logs of daily activities including patient count and financial transactions in order to prepare monthly tallies of operating activity Audit and balance all financial transactions to ensure accurate daily deposits Distribute mail Maintain an adequate level of office supplies and necessary forms as needed to ensure smooth department operations Provide positive team support for all personnel and departments