Patient Service Representative Greenman Eye Associates - 1.0 Charlotte, NC Job Details Full-time From $16 an hour 15 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Qualifications Customer communication Interpersonal skills Writing skills Medical scheduling High school diploma or GED Problem-solving Full Job Description Our office is seeking to hire a patient service representative. We are looking for an enthusiastic person who will greet patients and ensure a complete check in and check out process in our privately owned ophthalmology practice. Obtains all data elements necessary to process patients' claim for insurance benefits and for accurately billing patients for any copayments, deductibles, and non covered services.

Essential Job Duties and Responsibilities:

Acknowledges patient upon their arrival in a friendly and professional manner Obtains or updates patients' demographic information and copies insurance cards at every visit. Correctly enters all required data elements into the physician practice management system. Answers patient and family member questions as needed and appropriate. Follows appropriate workflow processes for check in and check out. Pulls routine eye plans and obtains authorizations Floats between Check-In and Check-Out to ensure that coverage corresponds to patient volume Scans correspondence received in mail or fax Schedules patient appointments including triage patients. Answers telephone in a timely manner in a customer friendly manner

Minimal Qualifications:

1. High School Diploma or equivalent 2. Two (2) years customer service experience, preferably in a medical/ophthalmic environment 3. Basic database skills, preferably in an electronic medical system. 4.Knowledge of insurance company processes and ability to read an Explanation of Benefits form. 5. Ability to work independently. 6. Ability to clearly communicate, both in writing and verbally. 7. Excellent interpersonal skills with a variety of personality types. 8. Ability to multi-task. 9. Ability to solve problems. 10. Bilingual a plus.

Pay:

From $16.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person