The Centralized Intake Coordinator is the primary point of contact for processing all incoming referrals across hospice, palliative care, and home health lines of service. Working within a centralized, high-volume environment serving approximately 500 branch locations, the coordinator manages referrals received via electronic platforms (CarePort, Navi Health, Epic, Ensocare, Aidin, Aida), fax, phone, and email. This role is responsible for timely referral response, insurance verification and authorization, communication with referral sources and branch teams, DME ordering, and assignment of admission nursing visits—ensuring every patient is transitioned into care quickly and accurately. The schedule is every Saturday and Sunday 8am - 8pm.

Required:

High school diploma or GED. Minimum of 1-2 years of experience in healthcare admissions, medical office administration, customer service in a healthcare setting, or contact center operations. Proficiency with computer systems, data entry, and ability to learn multiple software platforms quickly. Strong verbal and written communication skills. Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. Ability to work independently in a remote team environment with minimal direct supervision.

Preferred:

Experience in hospice, home health, palliative care, or post-acute care settings. Familiarity with electronic referral platforms (CarePort, Navi Health, Ensocare, Aidin, Aida, or similar). Experience with EMR/EHR systems such as HCHB, Allscripts, or Epic. Knowledge of Medicare, Medicaid, and commercial insurance verification and authorization. LPN/LVN certification or coursework in nursing, healthcare administration, or social work. Competencies Attention to Detail and Data Accuracy Effective Communication and Customer Service Time Management and Prioritization Adaptability and Willingness to Learn Team Collaboration in a Remote Environment Patient-Centered Approach