Experienced Patient Service Representative Private Clinic Setting Carolinas Fertility Institute, P.A. Wilmington, NC Job Details Full-time $21 - $24 an hour 7 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Teamwork Patient question and concern management HIPAA English High school diploma or GED Attention to detail Organizational skills Full Job Description Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees' lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a difference! We are currently looking for an experienced Patient Service Representative with a passion for helping couples start families to work in our well-appointed IVF clinic located in Wilmington, NC. The candidate will not only have the technical skills, but also the interpersonal skills to be a positive and upbeat team member. Excellent pay and benefits. Position is responsible for being the face of the clinic and checking patients in and out, scheduling appointments, proactively investigating patient insurance information for clinic patients and communicating findings to patients. Also responsible for following corporate policies and procedures for collecting and posting patient payments, balancing receipts against daily deposit records. Because of the high volume of resumes, no phone calls please.

ESSENTIAL JOB DUTIES

Ensure the continued success and growth of CFI through communication and teamwork Responsible for compliance with all HIPAA regulations presented in training provided by organization. Represent organization professionally to all patients by communicating financial policies and expectations to all patients. Check-in and checkout and all other administrative roles. Learn Insurance verification as time allows. Other duties as assigned.

ADDITIONAL JOB DUTIES

Handle large volume of incoming patient calls expeditiously, providing accurate information on organizational policies. Prepare and send outgoing faxes, scanned documents, and mail and parcels. Become proficient in the use of the organization's information systems. Appropriate handling of sensitive patient information maintaining compliance with applicable governing regulations in regards to such information. Other duties as assigned

TYPICAL PHYSICAL REQUIREMENTS

: Visual acuity and above average dexterity. At times may come in contact with viral and bacterial infections, exposure to blood borne pathogens and occasional exposure to toxic substances. Capable of a moderate amount of walking, standing, and/or sitting. Ability to stand, sit, walk, minimum lifting (no more than 20 lbs), bending, stooping, normal or corrected visual, hearing and good manual dexterity are required. Ability to lift or carry no more than 20 pounds or pull or push no more than 20 pounds.

POSITION REQUIREMENTS

: Previous experience of at least two years in a medical office environment with large cash payments - preferably women's health experience Bilingual English/Spanish preferred Ability to work independently with minimal supervision on a daily basis Attention to detail and high level of accuracy required for account related work. Ability to remain calm and professional when dealing with patients who may be upset about financial issues Dedication to teamwork and communication that upholds our tenet of all working together to achieve our goals and "it's not my job" doesn't enter into the conversation. A compassionate demeanor with patients and coworkers.

Job Type:

Full-time Benefits:

401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Retirement plan

Work Location:

In person

Job Type:

Full-time Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): Length of time at current position (2 years in a medical environment)

Education:

High school or equivalent (Required)

Experience:

Medical Office:

2 years (Required)

Work Location:

In person