A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Health Navigator - Access Center - EHT Be the First to Apply Job Description
ATLANTICARE
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ROLE DESCRIPTION
Position Summary The Health Navigator acts as a liaison to physicians, staff, affiliate physicians, and outside consumers providing referrals to services and expediting appointments based on symptoms and expressed needs of the callers. Has knowledge of all AtlantiCare services, programs, providers and resources. The Health Navigator interacts with AtlantiCare staff, affiliate physicians, and outside consumers in a professional, pleasant & efficient manner. The Health Navigator works closely with the Access Center Manager & Director on designated projects and assists in interviewing and training new Access Center staff. Gathers appropriate client information using skills designed that elicits information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations while exhibiting high level time management skills and flexibility. The Health Navigator provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The Health Navigator assesses callers needs accurately through telephone conversation. He/She provides appropriate, age specific, AtlantiCare resources. The navigator gathers and documents complete and accurate client information using skills designed to elicit information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations and protects client confidentiality at all times. The Health Navigator answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation. The Health Navigator responds to email requests and internet inquiries within specified timeframes concisely and accurately in a professional and proper manner. The Health Navigator is also responsible to ensure accurate and complete scheduling of appointments, procedures, tests, and diagnostic services provided by the AtlantiCare Regional Medical Center and AtlantiCare Physician Group. While the Health Navigator position coordinates a wide variety of patient and information flow between physician offices, Pre-Admission Testing, Radiology, it is responsible for understanding the initial patient registration process as well as the online tools necessary to provide patients with information regarding Pre-certification, referral need, co-payment, and medical necessity requirements for services to be rendered. This position communicates and collaborates with Patient Access team members and other hospital personnel to provide quality customer service and smooth transitions. The Health Navigator must have strong computer skills and is charged with the development, maintenance, identifies and monitors integrity of the AtlantiCare Access Center database. Responsible for developing and completing department/management reports, roster, marketing mailing data requests. The Health Navigator enters data for all cases/procedures and provides and supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation.
Qualifications Education:
High School graduate or equivalent required. Associates degree preferred.
License/Certification:
Experience:
A minimum of 2 - 5 years of health care experience including medical terminology required. Managed care experience strongly preferred. Additionally, a minimum of 2-5 years of customer service or community/public interaction required. Excellent computer skills and good knowledge database maintenance required. Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required. Strong written communication skills required including grammar and spelling. Must have the ability to coordinate a multi-line telephone system. Must be able to use general office equipment. Performance Expectations Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. Work Environment Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing walking, stooping and crouching a majority of the workday. Ability to lift and transport a minimum of 15 pounds. Works with such equipment as computer terminal, fax machine, printer and copier. Reporting relationship This position reports to department leadership and may supervise incumbents as assigned. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Qualifications
EDUCATION
High School graduate or equivalent required. Associates degree preferred.
LICENSE/CERTIFICATION
EXPERIENCE
A minimum of 2 - 5 years of health care experience including medical terminology required. Managed care experience strongly preferred. Additionally, a minimum of 2-5 years of customer service or community/public interaction required. Excellent computer skills and good knowledge database maintenance required. Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required. Strong written communication skills required including grammar and spelling. Must have the ability to coordinate a multi-line telephone system. Must be able to use general office equipment. Apply Now Job Identification100166 Job CategoryAdministrative / Customer Service Job ScheduleFull time Job ShiftDay Pay Range$20.04 - $29.07 Holidays RequiredYes Weekends RequiredNo Hrs Per Week37.5 Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental & Vision Insurance Retirement Plans with employer contributions Short-Term & Long-Term Disability Coverage Life & Accidental Death & Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits , including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future. Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions. AtlantiCare is an Equal Opportunity Employer
