Position Summary Ophthalmic Partners, PC is seeking a professional, customer-focused Patient Access Representative to join our team. The Patient Access Representative serves as a first point of contact for patients and plays an important role in supporting patient scheduling, registration, insurance verification, call handling, and front-office communication across the practice. The ideal candidate is organized, detail-oriented, and able to provide pleasant, efficient service in a fast-paced medical office and call center environment. Essential Duties and Responsibilities Answer and process all incoming calls pleasantly, professionally, and efficiently. Accurately schedule patient appointments. Check in and check out patients while maintaining accurate patient information. Collect co-pays and enter charges in accordance with practice procedures. Verify insurance coverage and retrieve referrals as required. Communicate with other departments to resolve patient requests and concerns. Facilitate physician schedule changes by moving and rescheduling patient appointments. Answer patient inquiries about insurances accepted, office hours, services, locations, exam fees, and other routine requests for information. Triage calls according to practice guidelines and route messages to the appropriate provider, technician, department, or location. Retrieve and distribute voicemail, web mailbox, and electronic messages as needed. Provide physician-specific, encounter-specific, or appointment-specific instructions to patients. Maintain a positive and professional demeanor while managing high call volume and multiple competing priorities. Support a positive patient experience by communicating clearly, accurately, and respectfully with patients, physicians, and staff. Qualifications Required High school diploma or equivalent. Minimum of one year of customer service, administrative, medical office, or call center experience. Strong verbal and written communication skills. Ability to multitask and prioritize responsibilities in a busy healthcare environment. Strong attention to detail and accurate data-entry skills. Basic computer proficiency and ability to use office equipment and telephone systems. Preferred Previous healthcare, ophthalmology, specialty practice, or medical office experience. Prior call center experience. Experience with appointment scheduling, insurance verification, referrals, and patient payment collection. Familiarity with electronic medical records and practice management systems. Skills and Competencies Excellent customer service and interpersonal skills. Professional and courteous communication with patients, visitors, physicians, and staff. Ability to manage difficult or stressful patient interactions calmly and appropriately. Strong problem-solving skills and willingness to collaborate with other departments. Ability to work independently and as part of a team. Commitment to accuracy, accountability, and patient satisfaction. Physical Requirements Ability to sit for extended periods of time. Ability to communicate by telephone and operate a multi-line phone system. Ability to view, enter, and retrieve computer data using a keyboard and mouse. Ability to occasionally stand, walk, reach, bend, twist, and move throughout the office. Repetitive use of fingers, hands, wrists, and arms during computer and telephone work.

Pay:

$20.50 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

customer service, medical office, or call center: 1 year (Required)

Location:

Marlton, NJ 08053 (Required)

Work Location:

In person