Marlton, NJ 08053 Position Summary We are seeking a dependable, friendly, and highly organized Patient Services Representative to join our growing healthcare team. The ideal candidate is an experienced medical office professional who thrives in a fast-paced environment, provides exceptional customer service, and is committed to delivering an outstanding patient experience. This position plays a key role in the daily operations of the practice by supporting providers, patients, and fellow team members. Essential Responsibilities Greet patients professionally and provide exceptional customer service. Answer incoming phone calls promptly and courteously. Schedule, reschedule, and confirm patient appointments. Check patients in and out while ensuring all required documentation is completed. Verify insurance eligibility and patient demographics. Obtain and process referrals and prior authorizations. Perform medical billing and coding duties accurately and efficiently. Work with multiple insurance carriers Collect copays, deductibles, and patient balances. Maintain accurate electronic medical records (EMR/EHR). Process medical records requests while maintaining HIPAA compliance. Communicate effectively with providers, coworkers, insurance companies, pharmacies, and referring offices. Assist with administrative projects and office workflow as needed. Maintain confidentiality of all patient information. Follow all HIPAA, OSHA, and office policies and procedures. Perform other duties as assigned. Required Qualifications High school diploma or equivalent required. Minimum of 2 years of experience in a medical office preferred. Experience with medical billing and coding. Experience processing referrals and insurance authorizations. Knowledge of medical terminology. Experience working with insurance plans Experience using electronic medical record (EMR/EHR) systems Experience using EPIC is a plus Proficiency with Microsoft Office and general computer applications. Excellent verbal and written communication skills. Preferred Qualifications Bilingual in English and Spanish. Certified Professional Coder (CPC) or equivalent certification is a plus. Experience in a specialty medical practice is preferred. Skills & Competencies The successful candidate will demonstrate: Outstanding customer service skills. Strong attention to detail. Excellent organizational and time management abilities. Ability to multitask and prioritize competing responsibilities. Ability to work efficiently in a fast-paced environment. Strong problem-solving skills. Professionalism and discretion when handling confidential information. Positive attitude and willingness to help others. Reliability and dependability with excellent attendance. Ability to work independently and collaboratively as part of a team. Physical Requirements Ability to sit, stand, and walk for extended periods. Frequent use of computers, telephones, and other office equipment. Ability to occasionally lift up to 25 pounds. Paid Time Off Eligible employees may receive: 9 Paid Holidays 40 hours Paid time off accrued 40 hours sick time off accrued 40 hours unpaid time off

Schedule:

Full-Time, Monday-Friday 8 AM-5

PM Salary Range:

$50,000-$55,000 per year Equal Employment Opportunity We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law. Reasonable accommodations will be provided to qualified individuals with disabilities throughout the hiring process and employment, consistent with applicable law.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Paid sick time Paid time off

Work Location:

In person