Job Title:

Senior Patient Service Representative Company:

Bon Secours Charity Medical Group City/State:

Pomona, NY Category:

Clerical/Administrative Support Department:

Hudson Valley Medical Assc Union:

NO Position:

Full Time Hours:

40

Shift:

Days Req #: 12816

Posted Date:

Aug 24, 2026

Hiring Range:

$20.89 - $26.26 External Applicant link Internal Applicant link

Job Details:

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

Responsibilities:

Assist patients in the checking in/checking out process and completing necessary paperwork. Collect appropriate office co-pays at the time of the visit. Educate patients in post care instructions and their healthcare coverage responsibilities. Scan medical insurance and obtained authorizations from insurance carriers. Obtain insurance referrals as needed. Scan lab reports, consultations, office notes and any messages into the appropriate chart. Forward records to Bon Secour Charity Health or other parties as directed. Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed. Handles all questions regarding the office and office procedures. Review correspondence, memorandum and routine reports and communicate with the office manager. Oversee the daily schedule of the physicians. Understand and help assure compliance with HIPPA. Travel to other locations may be required as needed. Perform other duties as assigned

Qualifications/Requirements:

Experience:

Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.

Education:

High School Diploma or equivalent required.

Licenses / Certifications

.

N/A Other:

Travel to other locations may be required as needed.

Special Requirements:

N/A About Us:

Bon Secours Charity Medical Group Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.

Benefits:

We offer a comprehensive compensation and benefits package that includes: Health Insurance Dental Vision Retirement Savings Plan Flexible Savings Account Paid Time Off Holidays Tuition Reimbursement External Applicant link Internal Applicant link #

WMCHOST Work Location:

In person