Patient Registration Clerk at Rochester Regional Health Patient Registration Clerk at Rochester Regional Health in Potsdam, New York Posted in 5 days ago. $19.46•$28.55 per hour

Job Description:

Description Job Description Job Title:

Patient Registration Clerk Department:

Patient Access Services Location:

50

Leroy Street, Potsdam, NY Hours Per Week:

Per Diem Schedule:

Variable Shifts, primarily evening/midnight shifts after training, Every other Weekend rotation

SUMMARY:

The Patient Registration Clerk provides customer-service and registration/switchboard services and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and hospital financial solvency.

RESPONSIBILITIES

Patient Registration & Intake:

Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.

Insurance & Revenue Cycle Support:

Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.

Switchboard & Communications:

Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.

Customer Service & Safety:

Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.

Professional Development & Team Support:

Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

PREFERRED QUALIFICATIONS

High School Diploma or GED Associate's degree or higher in healthcare administration, business administration, or related field At least 1-3 years of customer service, administrative, and/or data entry experience 1-2 years of previous experience in hospital related field Experience with database software applications Medical Terminology EHR Programs (e.g. Epic)

ICD-10, CPT, HCPCS

codes and coding processes Hospital billing processes and reimbursement

PHYSICAL REQUIREMENTS

S•Sedentary Work•Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE

$19.46•$28.55 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.