Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Duchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is seeking a Full-time Concierge/Patient Representative to support our Wyandanch, NY site. Position Summary The Concierge/Patient Representative greets and assists patients, maintains an orderly flow of patients to service areas at the beginning of each session and answer phones. Responds to any given area if called regarding disruptive patient behavior. Summons police when necessary. Observes patient behavior and makes general rounds of buildings floor by floor. Assists Facilities Staff with ongoing work orders and tasks. Additional responsibilities to include but not limited to properly record outside visitors in log, assist with Health Center deliveries, register patients, and cover lunch breaks as needed. Trained in all aspects of Patient Representatives roles and responsibilities in order to cover shifts as needed. Responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. Will also be responsible for all aspects of the registration and appointment process for patients.

Job Type:

Full Time Pay :

$20.00 - $21.25 per hour

Sign-On Bonus:

$1,500 Sign-On Bonus for Eligible External Applicants - Terms and Conditions Apply. Essential Duties and Responsibilities Maintains orderly flow of patients to services and place patients in paperwork during registration process Observe patient behavior and informs Management if patients become disruptive Makes 3-5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift) Assists other facility staff as requested Able to activate and de-activate the Health Center Alarm System and assume the role of the Fire Warden Properly record outside visitors in log Assist with Health Center supplies deliveries Assists with daily reception activities and ensuring that all processes needed for patient services are initiated Communicates effectively with team members and patients all aspects of service Responsible for telephone and mail contact with patients Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials Verifies all insurance and sets fees based on the sliding scale fee

Requirements Minimum Education Requirement:

High School diploma/

GED Minimum Work-Related Experience:

2-4 years

Preferred Specialized Skills & Knowledge:

Bilingual in both English and Spanish (orally and written) Responsibilities for Internal Candidates About Sun River Health Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health. Our Culture At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit. We are committed to creating a supportive and collaborative work environment where all team members can thrive. Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve. Why Join Sun River Health?

Mission-Driven Work:

Be part of a proud network of care that offers high-quality health and social support services to communities in need.

Professional Growth:

We provide opportunities for career advancement and professional development.

Supportive Environment:

Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment.

Community Impact:

Make a difference in the lives of individuals and families by providing quality, affordable health care. Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975. We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all. Responsibilities for Internal Candidates Relation to Mission The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable. Equal Employment Opportunity Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.

Job Type:

Full-time Pay:

$20.00 - $21.25 per hour Application Question(s): Are you bilingual? This position starts at $20.00/hr and can increase based on experience. Please indicate your desired starting rate.

Education:

High school or equivalent (Required) Ability to

Commute:

Wyandanch, NY 11798 (Required)

Work Location:

In person