Patient Access Representative

• UH Minoff University Hospitals United States, Ohio, Beachwood Sep 14, 2026 Patient Access Representative
• Seidman Cancer Center UH Minoff Health Center
• Orange, Ohio Make a Difference in the Cancer Care Experience As a Patient Access Representative within our Cancer Center, you will play a vital role in creating a welcoming, supportive, and seamless experience for patients and families during some of the most important moments in their healthcare journey.

Often serving as the first point of contact, you will help patients navigate appointments, registration, insurance, and communication with empathy, professionalism, and attention to detail. This highly visible role is ideal for someone who is compassionate, organized, and passionate about delivering exceptional service while supporting patients receiving specialized oncology care. Your work directly contributes to both the patient experience and the coordination of high-quality cancer care across our multidisciplinary team. What You'll Do Welcome and assist patients and families during check-in and check-out for cancer care visits

Answer incoming calls, address patient questions, and schedule appointments with empathy and professionalism

Support patients in enrolling in and using MyChart to stay connected to their care team

Accurately enter and update demographic, insurance, and financial information to support smooth patient access and continuity of care

Coordinate and communicate important information with physicians, nurses, and other members of the oncology care team

Assist with insurance verification, authorizations, referrals, and billing-related questions

Collect and process patient payments including copays, deductibles, coinsurance, and prior balances

Help patients complete necessary forms and documentation related to their care

Manage EPIC work queues, worklists, in-basket messages, and document scanning in a timely and accurate manner

Schedule follow-up appointments, referrals, and diagnostic services to support continuity of cancer treatment What Makes This Role Meaningful In this role, you are more than a scheduler or registrar

• you are an important part of the patient care experience.

Your compassion, communication, and attention to detail help reduce stress for patients and families navigating cancer treatment while ensuring the care team can provide efficient, coordinated care. What You'll Bring to the Team A patient-first mindset and a commitment to compassionate service

Strong communication and problem-solving skills

The ability to work collaboratively in a fast-paced clinical environment

Attention to detail and accuracy when handling sensitive patient information

A willingness to learn, adapt, and support team needs across Seidman Cancer Center Additional Responsibilities Collaborate closely with providers and staff across the health system to improve patient experience and operational efficiency

Participate in emergency preparedness activities and departmental training

Maintain a clean, organized, and professional work environment

Cross-train to support additional functions within the department as needed

Support coverage at off-site locations when necessary

Adhere to all organizational policies, standards, and compliance requirements, including the secure handling of Protected Health Information (PHI) Why Join Our Cancer Center Joining our team means becoming part of a compassionate, mission-driven environment dedicated to providing exceptional cancer care. Every interaction matters, and every team member plays a role in supporting patients and families through their journey with dignity, respect, and hope.