Patient Access Representative

• UH Geauga Medical Center Part-time 24 hours per week
• Shifts as early as 6:30am and rotating weekends 3:30pm
• 12:00am A Brief Overview As a Patient Access Representative, you are often the first person patients and families interact with—and your work sets the tone for their entire visit.

In this role, you'll play a key part in creating a smooth, welcoming, and efficient experience for every patient. You'll help ensure that registration, insurance, scheduling, and billing information is accurate so patients can focus on their care, not paperwork. Your work also supports providers and care teams by keeping patient flow organized and reducing delays. You'll have a direct impact on both the patient experience and the accuracy of the revenue cycle that supports high-quality care. What You'll Do In this role, you will: Welcome patients by checking them in and out for visits in a professional and friendly way Answer patient calls, respond to questions, and help schedule appointments Support patients in enrolling in and using MyChart Enter, update, and verify patient demographic, insurance, and financial information to ensure accurate records Communicate important information to providers and care team members to support smooth patient care Contact insurance companies as needed to help resolve coverage, pre-authorization, or billing questions Collect and process patient payments, including copays, coinsurance, deductibles, and outstanding balances Assist patients with completing forms and required documentation Work within EPIC workqueues, worklists, and inbasket messages to support daily workflow Schedule referrals and follow-up appointments Scan and upload documents accurately and in a timely manner into EPIC How You'll Make an Impact You'll help ensure patients feel supported, informed, and cared for from the moment they arrive. Your attention to detail and communication skills will help: Keep patient visits running smoothly and on time Reduce delays and errors in registration and billing information Improve coordination across care teams Strengthen the overall patient experience Team & Additional Responsibilities You'll be part of a collaborative care team working across departments and locations to improve patient experience and operational efficiency. In this role, you will also: Work closely with colleagues and providers to support a positive patient experience Participate in emergency preparedness activities as needed Maintain a clean, organized, and welcoming work environment Receive cross-training to support other duties when needed Work at off-site locations if scheduled Follow all organizational policies, procedures, and standards Protect patient privacy and maintain confidentiality of Protected Health Information (PHI) in accordance with training and compliance requirements A Final Note This role is essential to both the patient experience and the operational success of the care team. If you enjoy helping people, staying organized, and making healthcare run more smoothly behind the scenes, this position offers meaningful daily impact. Education High School Equivalent / GED (Required) Associate's Degree or progress towards degree (Preferred) Work Experience 1+ years Customer Service (Required) 2+ years Customer Service or Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency) Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 10%

Additional Salary Detail:

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of posting of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, union negotiated contracts, budget and internal equity). This figure does not include, unless otherwise stated incentive pay or shift differential pay or the value of University Hospitals' comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings. Click here to view complete wellness and benefits details.