Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
PH
Premier Health
PATIENT REALTIONS REP
Career Insights for Registrar / Patient Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Ohio data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$43,797 / year median in Ohio
+7% projected growth
Job Description
Position:
PATIENT RELATIONS REP
Department:
Consumer Relations Shift:
8:00am - 5:00pm / 8-hour shift lengthStatus:
Full-time/ 80Hours Per Pay Facility:
Atrium Medical Center, Middletown, OHPOSITION SUMMARY
The Patient Relations (PR) Patient Representative is to serve as a consultant and liaison between patient/family/legal representative, visitors, hospital and medical staff, and health care providers; actively listening to identify problems, seek solutions, and serve as a catalyst for change and performance improvement. The Patient Representative documents complaints and grievances or events identified and reports the findings and/or recommendations to appropriate leadership staff. While maintaining confidentiality, the Patient Representative performs problem solving and patient advocacy duties. The role is highly collaborative, interfaces and partners with all levels of the organization and medical staff, and proactively rounds as needed in support of service recovery.. The Patient Relations Patient Representative is expected to focus on key aspects of customer service: excellence, recovery, and delivery.Education:
Bachelor's Degree requiredLicensure/Certification/Registration:
Notary from county of residence a plus.Experience:
1-3 years of job-related experience. Preferred experience - Customer Service Knowledge/Skills- Outstanding customer service skills with strong verbal and written communication skills
- Ability to handle a broad diversity of people from all socioeconomic backgrounds, races and cultures
- Ability to exercise sound judgement and critical thinking skills, be action oriented, and service driven
- Develop, build and manage relationships and have stress management and leadership skills
- Problem solving, complaint resolution, and mediation skills
- Computer skills and experience with medical records
- Familiar with Medical Terminology
- Able to maintain confidentiality
- Full knowledge and understanding of the regulatory requirements for Patient Rights and Responsibilities, the Complaint/Grievance Process, and HIPPA (privacy) to maintain compliance with Center for Medicare and Medicaid Services (CMS), The Joint Commission (TJC), and Ohio Department of Health (ODH)
- Prioritize and utilize time effectively