Medical Office Assistant (Salem, OR, 97301) | 07/16/26 Job Description Below mentioned is the job description for your reference:

Job Title:

Medical Office Assistant

Location:

Salem, OR 97301

Duration:

13 weeks

Shift:

Day (Monday-Friday), 5x8 hours (08:00-17:00) Position Summary We are seeking a detail-oriented and customer-focused Medical Office Assistant to support daily operations in a fast-paced healthcare environment. The ideal candidate will have strong administrative skills, excellent communication abilities, and prior experience in a medical or multi-specialty clinic setting. Requirements High School Diploma or minimum 5 years of experience in a healthcare setting

Prior experience as a clerk, office assistant, or administrative assistant preferred

Previous medical office or multi-specialty clinic experience preferred

Familiarity with EMR systems (preferably Epic) is a plus Key Responsibilities Front Desk & Patient Interaction Greet patients and visitors professionally and direct them appropriately

Provide information regarding services and programs

Maintain a welcoming and patient-focused environment Scheduling & Coordination Schedule patient appointments and procedures efficiently

Manage no-shows, late arrivals, and rescheduling per clinic guidelines

Coordinate referrals and follow-ups as required Patient Registration & Documentation Perform accurate patient registration and pre-registration

Verify patient identity using at least two identifiers

Collect and update demographic, insurance, and guarantor information

Maintain accurate patient records in the system Insurance & Authorization Verify insurance eligibility using systems such as HDX, PhTech, etc.

Obtain referrals and prior authorizations as required

Ensure correct diagnosis codes and authorization details are entered Billing & Payments Collect co-pays, co-insurance, and outstanding balances

Process payments and maintain accurate financial records

Balance cash drawer and prepare deposits as per protocol Communication & Office Support Answer and route calls using hospital phone and paging systems

Maintain professional communication with staff and physician offices

Assist with retrieving and maintaining patient records EPIC & Administrative Tasks Enter charges accurately using charge entry systems

Complete assigned work queues within timelines

Maintain scheduling templates and update as needed Compliance & Reporting Ensure HIPAA compliance and proper release of medical records

Maintain logs and documentation within EPIC

Assist with data collection for reporting and performance tracking Additional Duties Support referral coordination and follow-up tracking

Maintain inventory and order supplies responsibly

Assist team members and escalate issues to management when needed Preferred Skills Strong attention to detail and organizational skills

Excellent customer service and communication skills

Ability to multitask in a fast-paced environment

Basic knowledge of medical terminology and billing processes Thank You!