Patient Service Rep Location:

Doylestown, PA Pay Rate:

$21.00/hour

Job Type:

Contract (8 weeks with potential extensions) Position Summary We are seeking a customer-focused Patient Access Associate to support Doylestown Primary Care practices. This role is responsible for handling inbound patient calls, scheduling and coordinating patient services, documenting encounters, and providing exceptional customer service to patients and providers. This position is ideal for candidates with previous experience in a call center, medical office, healthcare front desk, receptionist, or Patient Service Representative (PSR) role. Schedule Monday through

Friday Schedule:

8:30 AM to 5:00 PM Responsibilities Answer incoming calls supporting Cardiology Unit. Deliver exceptional customer service and create a positive patient experience. Meet Access Center service level goals while following departmental protocols. Accurately document patient encounters and detailed notes within the Electronic Medical Record (EMR). Communicate patient needs and route requests appropriately through the EMR system. Educate patients on appointment requirements, referrals, copays, medical records, test results, and other pertinent information. Utilize medical terminology and EMR knowledge to support patient needs. Resolve telephone and scheduling issues and escalate concerns as appropriate. Follow established registration and downtime procedures. Maintain current knowledge of insurance requirements, billing procedures, managed care plans, referrals, and copayment requirements. Participate in service recovery efforts and involve management when necessary. QualificationsRequired High School Diploma or GED. Strong customer service, communication, and organizational skills. Basic computer proficiency. Ability to work in a fast-paced, high-volume environment. Preferred Patient Service Representative (PSR) experience. Medical office, healthcare receptionist, or front desk experience. Knowledge of medical terminology. Experience scheduling patient appointments. Working knowledge of Electronic Medical Record (EMR) systems is highly preferred. Please include EMR experience on candidate submissions. Education Substitution High School Diploma Interested? or call Lizzie directly at 708-292-8461 for next steps. #allied2misc

Pay:

$21.00 per hour

Education:

High school or equivalent (Required)

Experience:

Patient Service Rep/ Medical Receptionist:

2 years (Required)

Epic:

2 years (Required) Medical terminology: 2 years (Required)

Work Location:

In person