Patient Registration Associate - Penfield Highland Hospital - 3.8 Penfield, PA Job Details Full-time $18.50 - $24.98 an hour 1 day ago Qualifications Microsoft Word In-person patient registration Patient scheduling systems Correspondence management Health insurance co-pays Microsoft Excel Patient question and concern management Microsoft Outlook Maintaining patient confidentiality Greeting customers Patient demographics Assisting medical staff Phone call screening Medical coding experience in outpatient clinics Medical scheduling High school diploma or GED Healthcare referral management Clinical data entry Charge capture (medical billing) Financial records management Electronic health record (EHR) management for billing and coding Mail management Medical record retrieval Phone triage Document management Managing patient records Payment processing in medical billing systems Entry level Quality data entry Customer data entry Full Job Description Our family medicine practice located in Penfield, New York is searching for a new patient registration associate! Performs full range of duties related to processing patient information for visits which may include: reception, registration, charge capture and charge entry, appointment scheduling, medical records management and telephone management. Responsible for accurate and timely input of collected information into the hospital information systems. Maintains confidentiality of all patient accounts, appointments, medical records and inter-departmental issues. Focuses on displaying patient-family centered care, upholding the ICARE Values and Promise Standards. Responsibilities include, but are not limited to: Greeting all patients and visitors with the highest level of professionalism; patient check in/check out; registration of all patients into information systems; high volume of telephone calls involving triage of phone calls to the appropriate person/department; scheduling patients for appointments, tests, and procedures using hospital scheduling system; collecting demographic information; insurance verification and pre-verification; referring to financial counselor as needed; collecting co-payments; recording all copayment collections by individual insurance codes, reconciling at the end of the day; obtaining referrals as needed; provide general information to patients and their families as previously established within the department guidelines; makes all necessary referrals; assist with the completion of various forms as requested by patients or staff; performs general billing related functions; respond to patient/insurance billing questions; assist patients with completing private-pay insurance forms as capable. Maintaining health information in

Electronic Medical Record:

Responsibilities include, but are not limited to navigating throughout electronic medical record to locate pertinent information as it relates to the PRA role, continuous oversight of task box, sort and route all correspondence through EMR staff messaging to clinicians in a timely manner, create and send patient letters, manage prescription refill processing and referral processing. Respond to patient My Chart messages within 24 hours. Participates in staff meetings as integral member of collaborative team to improve efficient delivery of quality health care to patients. Makes recommendations and assists in implementing and evaluating those recommendations agreed upon by the staff.

Pay Range :

Pay Range:

$18.50- $24.98 Hourly The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Auto req

ID 18790BR

City Penfield Area of Interest Clerical Employment Status Full-Time Hours/Week 40 hrs per week

Job Requirements Qualifications:

Education:

High school diploma or GED; or equivalent experience.

Experience:

Previous medical office experience preferred.

License/Certification Required:

n/a

Skills:

Ability to use various hospital information systems (which may include HBOC, IDX, Imagecast, eRecord, CIS, Raintree, Quicklink, PC Easy, etc.); Microsoft Outlook, Word, Excel experience is highly recommended;

ICD9/CPT

coding is desirable.