Lead Medical Office Receptionist/Provider Practice Lead Tara L Cuda DO, PC Philadelphia, PA Job Details Full-time $24 - $27 an hour 1 hour ago Benefits Paid time off Qualifications HIPAA Medical scheduling Administrative experience Clinical documentation Multi-line phone systems Full Job Description Job Overview Join the dedicated team at Dr. Tara L. Cuda, DO—a thriving South Philadelphia internal medicine and primary care practice built on proactive health, disease prevention, and individualized patient care. We are seeking a highly organized, driven, and patient-focused Lead Medical Office Receptionist to serve as the operational backbone of our internal medicine practice. In this key role, you will act as the provider's dedicated "go-to" person, managing day-to-day front desk operations while driving critical value-based care initiatives. From greeting patients and ordering supplies to streamlining clinical referrals and closing quality care gaps, you will bridge administrative efficiency and high-touch patient support. If you thrive in a collaborative environment where your leadership directly impacts patient outcomes and practice flow, we invite you to apply. Key Responsibilities Provider Support & Practice Operations Serve as the primary "go-to" administrative partner for the provider, ensuring seamless communication between clinical staff and the front desk. Manage practice inventory by monitoring, ordering, and organizing all front office and general supplies within budget. Oversee daily front desk flow, including patient check-in/check-out, multi-line phone management, scheduling, and co-pay collection. Train, mentor, and guide reception staff on front desk workflows, customer service standards, and EHR best practices. Value-Based Care & Quality Initiatives Drive practice participation in value-based care programs and Accountable Care Organization (ACO) quality measures. Coordinate timely post-discharge follow-up care for patients transitioning back from hospitals or sub-acute facilities. Proactively outreach to and schedule patients to convert eligible visits into Annual Wellness Visits (AWVs). Collaborate with physicians and ACO quality teams to support practice-specific business and clinical workflow enhancements. Referrals & Patient Access Process, track, and complete incoming and outgoing patient referrals, ensuring necessary clinical documentation is transmitted. Coordinate insurance verifications, prior authorizations, and coverage checks to prevent delays in patient care. Resolve patient inquiries, billing questions, and front-office service issues with discretion and tact.

Qualifications & Skills Experience:

3+ years of medical office front desk experience required; prior lead, supervisory, or primary provider support experience highly preferred.

Technical Proficiency:

Hands-on experience with Electronic Health Record (EHR/EMR) systems and Microsoft Office Suite; experience with Practice Fusion is a plus .

Clinical Administrative Knowledge:

Strong working knowledge of insurance verification, prior authorizations, referral tracking, and value-based care workflows (AWVs and hospital discharge follow-ups).

Compliance:

Thorough understanding of HIPAA regulations, patient privacy, and clinical documentation standards.

Soft Skills:

Exceptional interpersonal communication, strong multi-tasking abilities, and a solution-oriented approach to patient care.

Pay:

$24.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off Application Question(s): What value would you bring to the practice?

Work Location:

In person