WellSpan Health Keyword Location Search view all jobs Patient Services Assistant I

• Waynesboro
• Days Waynesboro, PA Posted 2 days ago Apply Now Job Identification 227537 Job Category Revenue Cycle Job Schedule Full time Job Shift Shift1
• Day Locations 501 E Main St, Waynesboro, PA, 17268, US Assignment Category Not Applicable FTE 1 Job Description General Summary Performs a variety of functions related to the coordination of care to emergency department patients.

Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication. Registers all Emergency Department Patients. Performs a variety of functions which impact the Emergency Department coding and billing process. Shift Full Time with weekend rotation

Responsibilities Duties and Responsibilities Essential Functions:

Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations. Records insurance co-payments and implements and obtains signatures on financial waivers and treatment consent and authorization documentation. Scans insurance cards into patients' medical record. Collects patient insurance copayments and/or liabilities at time of service. Greets, directs and assists patients, visitors, physicians and ancillary department staff. Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality. Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc. Serve as a knowledgeable resource for multiple applications such as EPIC, Promise, etc. Keeps current with system/application upgrades and changes. Offers/provides assistance to others in navigation. Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc. Performs data entry, filing and photocopying in accordance with the appropriate policies. Communicates delays/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider. Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patient medical records, ancillary department results and patient family inquiries. Orders and stocks supplies, and department as needed on an ongoing basis. Monitors security cameras and facilitates flow of patients and visitors through the department via the doorbells into the Emergency Department. Assists with care and maintenance of department equipment, hardware and supplies. Serves as the department's Shift Communicator and displays proven, consistent performance in the role, if applicable. Participates in department projects as assigned; makes proactive recommendations in updating department resources and reference materials. Actively supports process flow improvement and provides constructive feedback to Leadership. Appropriately handles/assists in facilitating downtime situations and follows instructed guidelines. Trains new staff and provides on-going support and instruction when staff become independent in role. Resolves patient complaints in the absence of a supervisor/team leader. Serves as a resource and example to Level I staff by assisting with questions regarding registration, workflow, operations of the department and other miscellaneous inquiries.

WellSpan York Hospital Emergency Department Only:

• Pages and/or calls consulting physicians as needed.
• Coordinates testing, procedures, and other patient services. Confers with clinical care providers regarding sequencing of diagnostic testing, patient activity tolerance and special needs.
• Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication and diagnostic testing results.
• Will be the Trauma Bay Patient Services Specialist (TBP) when assigned.

Common Expectations:

Demonstrates a commitment to patients, visitors, the Emergency Department and staff by: complying with all applicable safety regulations; learning the impact of duplication errors and methodology that will lead to a reduction of errors; reporting actual and potential errors as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety and participating in safety and compliance education and root cause analyses as required. Communicates professionally and effectively, displays leadership and interpersonal skills, adheres to all policies and procedures, attends a minimum of 75% of the monthly department staff meetings and keeps current with the required educational modules at all times. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication. Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy. Maintains effective communication and good relationships with other discipline within the facility for the patient's benefit. Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring. Participates in educational programs and in-service meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications Qualifications Minimum Education:

High School Diploma or GED Required Work Experience:

1 year Experience in Emergency Registration.

Required Courses and Training:

Completion of EPIC Registration Class Upon Hire Required and 3-4 weeks hands-on training in the department Upon Hire Required and

CRS & SRS

Training (within 6 months of obtaining Level II status) within 180 days Required and Medical Terminology within 180 days

Required Knowledge, Skills, and Abilities:

Trained as a Shift Communicator (for a minimum of 6 months), if applicable. Excellent communication/interpersonal skills. Excellent computer skills and the ability to use various software applications at once. Completion of Access Operations Level II Application. Annual Hospital Account Verification of 90% or greater.

Benefits Offered:

Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy Apply Now Active Filters Patient Services Assis... Waynesboro, PA Clear All Powered By Cookie Policy We use cookies to improve your experience on our site. To find out more, read our privacy policy Accept Cookies Decline Cookies