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Penn Medicine
Patient Services Representative
Entry-Level JobVerifiedNo experience needed
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,109 / year median in Pennsylvania
+2% projected growth
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Penn Medicine
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Patient Services Representative - Per Diem
West Chester, PA
Posted yesterday
Apply Now Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Patient Services Representative - per diem
Accurately completes MSP and ABN documentation as necessary Scans necessary documentation into Patient Record in EHR Places orders in clinic software applications as necessary Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner Assume the role of scheduler as needed. Ensure complete accuracy when scheduling patients' initial evaluation to include informing patients of all required information necessary on day of appointment. Verify appointment availability for each treatment visit using the current scheduling system.
Summary:
The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities.Responsibilities:
Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system. Explains and obtains signatures on the HIPAA Privacy Notice as appropriate Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable Identifies and collects co-pays from patients at the time of registration Post payments, generates receipt for patient, perform daily cash reconciliation and adheres to daily deposit cashiering standards Obtains referrals as required from patients, physician offices or online resources Communicates Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications.Accurately completes MSP and ABN documentation as necessary Scans necessary documentation into Patient Record in EHR Places orders in clinic software applications as necessary Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner Assume the role of scheduler as needed. Ensure complete accuracy when scheduling patients' initial evaluation to include informing patients of all required information necessary on day of appointment. Verify appointment availability for each treatment visit using the current scheduling system.