Admissions/Intake Coordinator (Hybrid) Substance Use Treatment Center Salt Lake and Utah County-| Hybrid (Remote phone work + In-Person local marketing) About Us We are a compassionate, evidence-based substance use treatment center dedicated to helping individuals and families overcome addiction and rebuild their lives. Our mission is to provide high-quality, personalized care in a supportive and respectful environment. We are growing and looking for a driven, empathetic, and organized professional to join our admissions team. Position Summary We are seeking a highly motivated Admissions/Intake Coordinator to serve as the first point of contact for individuals seeking treatment. This hybrid role combines inbound admissions support (handling calls from referral sources, families, and prospective clients) with outbound community marketing (building relationships with local referral partners in-person). This is an ideal role for someone proactive, who thrives in a fast-paced environment, has excellent communication skills, and is passionate about helping people access life-changing care. Key Responsibilities Answer and manage all inbound admission calls from referral sources (hospitals, detox centers, therapists, EAPs, interventionists, insurance providers, and families) Conduct initial phone assessments, explain program offerings, verify insurance benefits, and guide callers through the admissions process Accurately document all calls, referrals, and client information in the electronic health record system Build and maintain strong relationships with key referral sources through regular in-person visits, networking events, and presentations in the local community Develop and implement creative outreach strategies to increase referral volume Collaborate with clinical and leadership teams to ensure smooth admissions and appropriate level of care placements Meet weekly and monthly admission targets Stay current on industry trends, insurance requirements, and local treatment resources

Qualifications Required:

2+ years of experience in behavioral health, substance use treatment, or healthcare admissions/intake (strongly preferred) Proven experience in sales, outreach, or relationship-building (healthcare or treatment field experience is a big plus) Excellent verbal and written communication skills with a compassionate, professional phone presence Strong organizational skills and attention to detail Ability to work independently and meet goals in a hybrid environment Reliable transportation and willingness to conduct regular in-person marketing visits locally Knowledge of substance use disorders, ASAM criteria, and insurance verification processes is highly desirable

Preferred:

Bachelor's degree in psychology, social work, marketing, business, or related field Familiarity with electronic health records (EHR) systems Bilingual (English/Spanish) is a plus What We Offer Competitive base salary + monthly performance bonuses Full benefits package (medical, dental, vision) Paid time off and holidays Flexible scheduling Professional development opportunities Meaningful work that directly impacts lives in recovery Supportive team environment

Schedule:

Full-time. Hybrid — remote phone/intake shifts + scheduled in-person marketing visits. How to Apply Please submit your resume and a brief cover letter explaining why you are passionate about working in substance use treatment to: marcy.parr@papilionirc.com

Subject Line:

Admissions/Intake Coordinator Application We are interviewing qualified candidates immediately. Only shortlisted candidates will be contacted. Equal Opportunity Employer - We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay:

$45,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Murray, UT 84121