Do Something More Rewarding! Job Overview We are seeking a dedicated and proactive Concierge/Patient Care Liaison to join our team. The ideal candidate will serve as a bridge between our organization and patients, ensuring seamless communication and fostering strong relationships. This role is essential in enhancing customer satisfaction and driving sales through effective account management and product demonstrations. Duties Provide exceptional customer service by responding promptly to inquiries and maintaining a high level of professionalism. Develop and maintain strong relationships with patients to understand their needs and provide tailored solutions. Facilitate communication between internal teams and patients to ensure alignment on needs and expectations.

When working remote:

Answer incoming calls from patients and providers Schedule appointments, confirm patient information, and add notes within Electronic Health Record Communicate effectively and professionally both with patients and staff When working on-site (occassionally): Check voicemails or messaging system for patient requests/communication Greet patients and check them in Support internal team, as needed Skills Strong customer service skills with a focus on relationship-building. Outstanding organizational skills to manage multiple tasks simultaneously. Strong verbal and written communication skills to convey information clearly. If you are passionate about fostering relationships and providing exceptional service, we encourage you to apply for this exciting opportunity as a Liaison within our organization.

Job Type:

Full-time Pay:

From $48,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

Hybrid remote in Franklin, Tennessee 37067