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FINANCIAL CARE REPRESENTATIVE - PATIENT ACCESS-REGISTRATION

Category:

Office Support Services Location:

Wausau, WI Job Schedule:

FULLTIME

Job Number:

124734 Apply To Job Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day. Aspirus Health in Wausau, WI is seeking a

FINANCIAL CARE REPRESENTATIVE

to join our

PATIENT ACCESS-REGISTRATION

team! The Financial Care Representative works in a call center environment and interacts with patients and insurance companies across all Aspirus business units to deliver exceptional service. Receives inbound patient and insurance company inquiries, responding in accordance with Aspirus Revenue Cycle policy and procedures in an efficient , courteous, and professional manner. Answers questions about billing and collections, explains financial policies and programs, establishes payment arrangements, processes payment transactions, sends itemizations and correspondence, coordinates and documents information, verifies benefits, participates in problem solving and complaint resolution, connects patients to other appropriate resources. Responsible for meeting call productivity, quality assurance measures, and work from home standards for all patient and insurance company encounters. Follows standard operating procedures and maintains compliance with HIPAA. Promotes the mission, vision, and values of Aspirus. May participate in quality improvement projects, financial clearance support, and other duties as assigned by Aspirus Revenue Cycle Leadership.

HOURS:

Full Time 1.0 FTE, 80 Hours Biweekly Experience/Qualifications Knowledge of basic accounting, patient financial practices, and governmental and legal rules and regulations related to billing and collection activities normally acquired through completion of a high school diploma, GED, or equivalent combination of education and experience. Technical school or college majoring in some aspect of a health information program beneficial. Knowledge of medical terminology, basic CPT and ICD coding preferred One year s' experience in customer service desired. Prior experience in medical collections and account resolution desired. Previous call center experience desired. Exceptional verbal and written communication skills, problem solving ability, sound judgment, adaptability, and resilience. Proficiency in the use of relevant computer applications, call center systems, and miscellaneous office equipment. Ability to complete work with interruptions and time pressures, be accurate and detail-oriented in all work products, and prioritize and meet deadlines. Employee Benefits Full benefits packages available for part- and full-time status. Time away from work accrual. Retirement plans available. Wellness program for employees and their families.

Our Mission :

We heal people, promote health and strengthen communities.

Our Vision :

Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others. As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities. Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org. Click here to learn more.