Patient Service Representative (Bilingual) Specific Schedule Blackstone Valley Community Health Care - 3.6 Central Falls, RI Job Details Full-time $21.27 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Availity Spanish Electronic health records (EHR) management Medical insurance coverage verification Basic math English Patient service High school diploma or GED Cultural competency Records management Working with individuals from diverse cultural backgrounds Health information management Patient data collection Managing patient records Full Job Description SUMMARY The Patient Service Representative (PSR) serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of the client during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance or acts timely to thwart potential workflow, patient satisfaction or safety related issues.

EDUCATION, EXPERIENCE, & SKILLS

High School Diploma or equivalent required Coursework in secretarial science or related field preferred Two years of related work experience preferred Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required Experience with medical terminology preferred

OTHER REQUIREMENTS

Reliable transportation required Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred Cultural sensitivity necessary to work with a diverse patient and staff population required Ability to work independently and collaboratively required Knowledge of computers and electronic medical records required Knowledge of Microsoft Suite preferred Knowledge of electronic medical records (EMR) preferred Strong communication skills, both verbal and written, required Attention to detail and basic mathematical skills required

Schedule:

Mon &Tues 11-8PM, Thurs- Fri 8-5PM, Saturday 7:30-4:

PM; Wed -

Off Job Type:

Full-time Pay:

$21.27 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Central Falls, RI 02863 (Required) Ability to

Relocate:

Central Falls, RI 02863: Relocate before starting work (Required)

Work Location:

In person